Patient Services Specialist I — Call Center

Texas Tech University Health Sciences Center; Lubbock (TX); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

Retirement plans

Wellness programs

Résumé du poste

Texas Tech University Health Sciences Center in Lubbock, TX is seeking a Patient Services Specialist I - Call Center to support clinic patient flow. You will handle registration, scheduling, and insurance authorizations with a customer-focused approach.

Join TTUHSC to deliver high-quality service, work with EMR systems, and collaborate with teams to resolve inquiries. This full-time, hourly role offers benefits and opportunities for professional growth.

Qualifications

• High School diploma or equivalent.
• Experience working in a call center.
• Clerical experience in a medical office setting.
• Familiarity with EMR programs (e.g., Epic).
• Knowledge of basic medical and insurance terminology.
• Strong data entry and computer navigation skills with the ability to manage multiple systems simultaneously.

Responsabilités

• Handle high-volume inbound and outbound patient calls, emails, and chats professionally.
• Coordinate patient access and scheduling, including appointment booking, confirmations, cancellations, and rescheduling.
• Research issues and provide accurate, compliant responses across services, policies, and clinic operations.
• Discuss outstanding balances and arrange payment plans within guidelines.
• Document all patient interactions in the EMR and related systems.
• Maintain knowledge of services, systems, and procedures to support problem-solving.
• Use call center tools to support workflow efficiency, compliance, and service consistency.
• Aim for quality, productivity, and service standards.
• Collaborate with team members and other departments to ensure continuity of care.

Connaissances

Call center experience

Medical office clerical

EMR familiarity

Insurance terminology

Data entry

Multi-system navigation

Formation

High School diploma or equivalent

Outils

Epic EMR

Description du poste

Texas Tech University Health Sciences Center in Lubbock, TX is seeking a Patient Services Specialist I - Call Center to support clinic patient flow. You will handle registration, scheduling, and insurance authorizations with a customer-focused approach.

Join TTUHSC to deliver high-quality service, work with EMR systems, and collaborate with teams to resolve inquiries. This full-time, hourly role offers benefits and opportunities for professional growth.