HSC Office and Admin Wrkr

Texas Tech University - Health Sciences Center; Odessa (TX); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health Plans

Paid Time Off

Retirement Plans

Wellness Programs

Mother-Friendly Workplace

Job summary

TTUHSC seeks a full-time call center associate to deliver outstanding patient service. You will answer incoming calls, schedule appointments, document messages, and verify insurance while maintaining patient confidentiality in a HIPAA-compliant environment.

Qualified candidates have a high school diploma or equivalent; bilingual English/Spanish is preferred, as is experience in healthcare or a call center. The role offers hourly pay and comprehensive benefits.

Qualifications

• High school diploma or equivalent is required.
• Bilingual English/Spanish is preferred.
• Experience in healthcare or patient-facing environments is preferred.

Responsibilities

• Answer incoming patient calls promptly and professionally, providing exceptional customer service.
• Assess patient needs, schedule appointments, document messages accurately, and route calls to appropriate departments.
• Create and maintain accurate patient charts, updating demographic and insurance information as needed.
• Ensure timely and accurate documentation within the EMR system.
• Verify insurance eligibility through third-party websites and company systems.
• Coordinate appointment scheduling and communicate with front-desk staff and clinical teams.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Follow call center guidelines and policies while maintaining professionalism.

Skills

Bilingual English/Spanish

Call center experience

Healthcare experience

Education

High school diploma or equivalent

Job description

Introduction

TTUHSC provides so much more than just a job! Enjoy excellentbenefits , including paid leave,retirement plans, wellness programs, health insurance and so muchmore. Ready to start building a rewarding career in a positiveenvironment where you can develop and thrive? Join us as wechange the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the livesof others by educating students, providing excellent patient care,and advancing knowledge through innovative research. TTUHSCgraduates more health care professionals than any other health careinstitution in the state, conferring 24.2% of all degrees andcertificates awarded from health-related institutions in Texas. Byproviding comprehensive clinical services to more than 10 millionindividuals across 121 counties, TTUHSC is dedicated to advancingthe health of people throughout Texas and beyond. This is whereworld-class education meets compassionate patient care – and webelieve that our people are the reason for our institution’slasting success and bright future.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visapetitions in accordance with the directive issued by GovernorAbbott. Approval from the Texas Workforce Commission is required.On a limited, case-by-case basis, the institution may also sponsoreligible individuals for change-of-status or change-of-employerpetitions for qualifying positions. TTUHSC will not pay the$100,000 fee, if applicable.

Position Description

A non-recurring job having an appointment for less than four andone-half months with a nature of work consistent with that found inan office or administrative environment.

Major/Essential Functions

• Answer incoming patient calls promptly and professionally,providing exceptional customer service.
• Assess patient needs, schedule appointments, document messagesaccurately, and route calls to the appropriate departments.
• Create and maintain accurate patient charts, updatingdemographic and insurance information as needed.
• Ensure timely and accurate documentation within the ElectronicMedical Record (EMR) system.
• Verify insurance eligibility through third-party websites andcompany systems.
• Coordinate appointment scheduling and communicate effectivelywith front-desk staff and clinical teams to support efficientpatient flow.
• Maintain patient confidentiality and comply with HIPAAregulations, privacy standards, and company policies when handlingsensitive patient information.
• Follow call center guidelines, performance metrics, policies,and procedures while maintaining a high level ofprofessionalism.

Occasional Duties

Other Duties as assigned

Required Qualifications

• Due to the broad nature of work found in this job, minimumqualifications will be consistent with level and nature of workperformed as determined by the hiring manager.
• High school diploma or equivalent

Preferred Qualifications

• Bilingual English/ Spanish
• Previous call center experience
• Experience in a healthcare or patient-facing environment

Required Attachments

Resume / CV

Optional Attachments

Transcript

Benefits

TTUHSC is committed to creating an environment where our teammembers can do their best work, with programs and benefits to support head-to-toe well-being.Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options –Individual health insurance provided at no cost for full-time teammembers
• Paid Time Off – Including holidays, vacation, sick leaveand more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members byproviding opportunities for personal and professional growth,including lifelong learning programs, recognition programs, andhealth and wellness initiatives. Team members also enjoy a varietyof other perks, such as special membership rates at local gyms andgolf courses, access to state-of-the-art software and facilities,and discounts on travel, technology, entertainment and more.

Job Type

Full Time

Pay Basis

Hourly

Pay Grade Minimum

16.00

Pay Grade Maximum

19.00

Pay Statement

Compensation is commensurate upon the qualifications of theindividual selected and budgetary guidelines of the hiringdepartment, as well as the institutional pay plan. For additionalinformation, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan .

Grant Funded?

No

Travel Required

Up to 25%

Shift

Day

Schedule Details

Monday- Friday, 8:00 AM- 5:00 PM

Does this position work in a research laboratory?

No

EEO Statement

All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, national origin, age,disability, genetic information or status as a protectedveteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and CampusCrime Statistics Act is a federal statute requiring colleges anduniversities participating in federal financial aid programs tomaintain and disclose campus crime statistics and securityinformation. By October 1 of each year, institutions must publishand distribute their Annual Campus Security Policy & CrimeStatistics Report (ASR) to current and prospective students andemployees. To view this report, visit the TTUHSC Clery Act websiteat https://www.ttuhsc.edu/compliance/clery-report.