HSC Office and Admin Wrkr

Texas Tech University Health Sciences Center; Odessa (TX); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Health plans + well-being programs

Paid time off

Retirement plans

Wellness programs

Mother-Friendly workplace

Job summary

Texas Tech University Health Sciences Center in Texas is seeking a temporary patient service coordinator to support the front desk. You will answer calls, schedule appointments, document messages, and maintain patient records in the EMR.

The position emphasizes HIPAA compliance, accurate insurance verification, and collaboration with clinical teams to ensure smooth patient flow. This short-term appointment is less than four and a half months.

Qualifications

• High school diploma or equivalent.
• Strong customer service skills.
• Ability to document messages and schedule appointments.
• Maintain HIPAA compliance and privacy standards.
• Bilingual English/Spanish preferred.
• Healthcare call center experience preferred.

Responsibilities

• Answer incoming patient calls promptly and professionally.
• Assess patient needs, schedule appointments, document messages accurately, route calls to departments.
• Create and maintain accurate patient charts and update demographic/insurance data.
• Ensure timely/documentation within EMR system.
• Verify insurance eligibility through third-party websites and systems.
• Coordinate appointment scheduling with front-desk staff and clinical teams.
• Maintain patient confidentiality and HIPAA compliance.
• Follow call center policies and performance guidelines.

Skills

Customer service

Call handling

HIPAA compliance

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

EMR software

Job description

Position Description

A non-recurring job having an appointment for less than four and one-half months with a nature of work consistent with that found in an office or administrative environment.

Position Description

A non-recurring job having an appointment for less than four and one-half months with a nature of work consistent with that found in an office or administrative environment.

Major/Essential Functions

• Answer incoming patient calls promptly and professionally, providing exceptional customer service.
• Assess patient needs, schedule appointments, document messages accurately, and route calls to the appropriate departments.
• Create and maintain accurate patient charts, updating demographic and insurance information as needed.
• Ensure timely and accurate documentation within the Electronic Medical Record (EMR) system.
• Verify insurance eligibility through third-party websites and company systems.
• Coordinate appointment scheduling and communicate effectively with front-desk staff and clinical teams to support efficient patient flow.
• Maintain patient confidentiality and comply with HIPAA regulations, privacy standards, and company policies when handling sensitive patient information.
• Follow call center guidelines, performance metrics, policies, and procedures while maintaining a high level of professionalism.

Required Qualifications

• Due to the broad nature of work found in this job, minimum qualifications will be consistent with level and nature of work performed as determined by the hiring manager.
• High school diploma or equivalent

Preferred Qualifications

• Bilingual English/ Spanish
• Previous call center experience
• Experience in a healthcare or patient-facing environment

Required Attachments

Resume / CV

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.