Healthcare Account Manager – Client Success & Retention

Lucent Health Solutions; Nashville (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Unlimited Paid Time Off

10 Paid Holidays

Medical, Dental, Vision benefits

Job summary

Lucent Health is seeking an Account Manager to support the Account Executive Team, manage a book of business, and strengthen relationships with clients and brokers. You will liaise between Operations and Clients to ensure benefits programs are administered as intended.

The role focuses on retaining existing business with strong customer service, and involves supporting renewal and new business processes, reporting, and special projects as needed.

Qualifications

• 3+ years’ experience in healthcare/health information management industry
• Account Management experience in healthcare
• Client facing with strong presentation skills
• Proficiency in MS Office; advanced Excel desired

Responsibilities

• Act as main day-to-day contact for escalated claims, billing and enrollment questions
• Retain existing business with excellent customer service
• Identify opportunities to improve client and member experience
• Provide administrative and customer service support to Employer contact/Plan decision makers
• Support Senior Account Executive staff with New Business and Renewal tasks
• Assist with weekly, monthly and quarterly specialty plan analysis reporting
• Assist with end-of-contract Stop Loss reviews
• Contribute to special projects such as Sales RFP requests

Skills

Communication

Team player

Organizational skills

Attention to detail

Verbal and written communication

MS Office

Excel

Tools

MS Office

Excel

Job description

Lucent Health is seeking an Account Manager to support the Account Executive Team, manage a book of business, and strengthen relationships with clients and brokers. You will liaise between Operations and Clients to ensure benefits programs are administered as intended.

The role focuses on retaining existing business with strong customer service, and involves supporting renewal and new business processes, reporting, and special projects as needed.