Healthcare Account Manager — Client Success & Retention

Allia Health Group; Houston (TX); On-site; USD 8,000 - 11,000; Full time

Job summary

Southend Pharmacy is seeking an Account Manager in Houston to maintain strong customer relationships, support revenue retention, and grow accounts for small to mid-sized clients. You will engage regularly with assigned accounts, ensuring needs are addressed efficiently and proactively.

The role involves collaboration with the Director of Active Accounts and Field Reps to monitor satisfaction, identify opportunities to upsell or cross-sell, and contribute to the team’s overall success.

Qualifications

• 1–2 years in account management or related role (healthcare/wellness preferred).
• Strong communication and problem-solving skills.
• Proficient with CRM platforms (Creatio) and Google Workspace.
• Ability to manage multiple accounts in a fast-paced environment.

Responsibilities

• Serve as primary contact for assigned accounts, ensuring engagement and satisfaction.
• Maintain regular communication with clients and resolve concerns.
• Monitor account activity and flag retention risks.
• Support upsell or cross-sell efforts where appropriate.
• Document client interactions in CRM.
• Collaborate with Senior Account Managers and Directors.

Skills

Account management

Customer service

Communication skills

Problem solving

Detail-oriented

Customer-focused mindset

Tools

Creatio CRM

Google Workspace

Job description

Southend Pharmacy is seeking an Account Manager in Houston to maintain strong customer relationships, support revenue retention, and grow accounts for small to mid-sized clients. You will engage regularly with assigned accounts, ensuring needs are addressed efficiently and proactively.

The role involves collaboration with the Director of Active Accounts and Field Reps to monitor satisfaction, identify opportunities to upsell or cross-sell, and contribute to the team’s overall success.