Health Insurance Account Manager | Client Success & Renewals

TX PLAN; Houston (TX); On-site; USD 48,000 - 86,000; Full time

Job summary

HCSC is seeking an Account Manager to act as the primary liaison for assigned customers and brokers, overseeing day-to-day servicing, renewals, and enrollment activities. The role partners with clients, brokers, sales teams, and internal departments to address needs and drive satisfaction.

Ideal candidates have consultative, organizational, and problem-solving abilities, plus proficiency in Excel, Word, PowerPoint and Access.

Qualifications

• Bachelor degree with 1 year experience in health insurance/health care field in a service/sales/marketing role
• Or 5 years of experience in health care management in a marketing service representative role
• Or 5 years of experience in sales/marketing or health care management/claims/provider service experience
• State Insurance Licenses required or to be obtained within regulatory time frames
• Strong written and verbal communication skills; professional interaction with internal and external stakeholders

Responsibilities

• Serve as the primary contact for assigned customers and brokers; support retention, service delivery, renewals, and satisfaction
• Coordinate new account implementations, renewals, and enrollment activities; collaborate with internal teams
• Prepare account reports, documentation, and customer communications; maintain accurate records
• Facilitate customer meetings, enrollment sessions, and benefit education opportunities; ensure HIPAA compliance

Skills

Relationship management

Consultative selling

Organizational skills

Problem solving

Communication skills

Education

Bachelor Degree

Tools

Excel

Word

PowerPoint

Access

Job description

HCSC is seeking an Account Manager to act as the primary liaison for assigned customers and brokers, overseeing day-to-day servicing, renewals, and enrollment activities. The role partners with clients, brokers, sales teams, and internal departments to address needs and drive satisfaction.

Ideal candidates have consultative, organizational, and problem-solving abilities, plus proficiency in Excel, Word, PowerPoint and Access.