Account Manager

Lucent Health Solutions LLC; Nashville (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Unlimited Paid Time Off

10 Paid Holidays

Medical, Dental, Vision benefits

Job summary

Lucent Health is seeking an Account Manager to support the Account Executive Team, manage a book of business, and strengthen relationships with clients and brokers. You will liaise between Operations and Clients to ensure benefits programs are administered as intended.

The role focuses on retaining existing business with strong customer service, and involves supporting renewal and new business processes, reporting, and special projects as needed.

Qualifications

• 3+ years’ experience in healthcare/health information management industry
• Account Management experience in healthcare
• Client facing with strong presentation skills
• Proficiency in MS Office; advanced Excel desired

Responsibilities

• Act as main day-to-day contact for escalated claims, billing and enrollment questions
• Retain existing business with excellent customer service
• Identify opportunities to improve client and member experience
• Provide administrative and customer service support to Employer contact/Plan decision makers
• Support Senior Account Executive staff with New Business and Renewal tasks
• Assist with weekly, monthly and quarterly specialty plan analysis reporting
• Assist with end-of-contract Stop Loss reviews
• Contribute to special projects such as Sales RFP requests

Skills

Communication

Team player

Organizational skills

Attention to detail

Verbal and written communication

MS Office

Excel

Tools

MS Office

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Account Manager

9 days ago Requisition ID: 1707

About Lucent Health

Lucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. This approach helps self-insured employers provide care management that enables health plan participants to make smarter, cost-saving healthcare decisions. Continuous data analytics offer ongoing insights, ensuring participants receive the right care, at the right cost, at the right time. Join us as we build a company that aims to be a better health benefits partner for self-insured employers.

Summary:

The Account Manager professional assists the Account Executive Team in managing an assigned book of business and builds, expands, and solidifies relationships with existing clients and Brokers. Account Managers are intrical in identifying benefit plan issues and work as the liaison between the Operations Team and the Client to assure the benefit program is administered as intended.

Responsibilities

• Provides clients with appropriate resources to address member benefit needs and questions by being the main day to day contact for escalated claims, billing and enrollment questions
• Focuses on retaining existing business with excellent customer service
• Assists in identifying opportunity to improve client and member experience
• Provides administrative and customer service support to the main Employer contact/Plan decision makers
• Supports Senior Account Executive staff with New Business and Renewal implementation tasks
• Assists in reporting requests: Weekly, Monthly and Quarterly specialty plan analysis reporting
• Assists with end of contract Stop Loss review
• Assists with special projects as necessary (Example: Sales RFP requests)

Qualifications:

• Excellent verbal and written communication skill
• Critical thinking and good judgment to quickly determine and prioritize key issues
• Must be a team player and be able to work with clients to make all goals, objectives, and time constraints understood
• Great organizational skills, impeccable attention to detail and the motivation to take projects and processes to the next level
• Excellent verbal and written communication skill
• 3+years’ solid experience in healthcare/health information management industry, preferably including third party and/or commercial payer and/or self-funded service experience
• Account Management experience required in the healthcare industry
• Client facing experience with exceptional presentation skills is a must
• Proficiency in all MS Office applications – Advanced knowledge of Excel desired

What We Provide:

• Unlimited Paid Time Off
• 10 Paid Holidays
• Medical, Dental, Vision, and other ancillary benefits

Company Culture

At Lucent Health, our success is built on employees who are honest, ethical and hardworking. We communicate transparently, act with integrity, and hold ourselves accountable for our work and decisions. We treat colleagues, clients and partners with fairness, respect and confidentiality. And we bring consistency, initiative and adaptability to everything we do, taking ownership of challenges and going the extra mile when it counts.

Equal Employment Opportunity Policy Statement

Lucent Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity, gender expression, transgender status, sexual orientation, marital status, military service and veteran status.