Healthcare Account Manager: Client Success & Relations

WellDyne; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

HealthDyne is seeking an Account Manager to oversee client relationships and drive service quality across the organization. You will be the primary liaison between the client and HealthDyne, ensuring a superior service experience and consistency across contracts, renewals, and implementations.

The role requires a minimum of 2 years in account management and a strong healthcare industry understanding, with travel as needed.

Qualifications

• Bachelor’s degree in Health Administration, Business, or related field preferred; relevant experience may be accepted in lieu of degree.
• Minimum of 2 years in account management.

Responsibilities

• Client Relationship Management: Build and maintain long-term relationships with clients, ensuring satisfaction and retention through proactive communication and issue resolution.
• Account Oversight: Own the service experience of clients, coordinating with internal teams to meet client needs and manage renewals and implementation support.
• Service Delivery: Ensure issues are resolved promptly and accurately, using tools and processes to meet client expectations.
• Industry Knowledge: Demonstrate a strong understanding of the client’s industry and business needs, and provide education on trends, new products, and competitive landscape.
• Collateral & Support: Provide collateral materials and guidance to clients and internal staff to strengthen relationships and service delivery.
• Performance Tracking: Track and analyze KPIs to assess service effectiveness and identify improvement opportunities.
• New Business Support: Participate in or support new business and finalist presentations, representing HealthDyne’s service experience.

Skills

Client relationship management

Communication skills

Multi-account management

Healthcare industry knowledge

Problem solving

Education

Bachelor's degree in Health Administration, Business, or related field

Tools

Plan management tools

Reporting tools

Service tools

Job description

HealthDyne is seeking an Account Manager to oversee client relationships and drive service quality across the organization. You will be the primary liaison between the client and HealthDyne, ensuring a superior service experience and consistency across contracts, renewals, and implementations.

The role requires a minimum of 2 years in account management and a strong healthcare industry understanding, with travel as needed.