Head of Health Plan Client Success & Growth

progyny; New York (NY); On-site; USD 180,000 - 250,000; Full time

Job summary

Progyny is seeking a Vice President, Health Plan Market Leader, Client Success in New York to steer a high-impact health plan client success portfolio and high-stakes partnerships. You will translate complex data into executive narratives and align across Sales, Product, Operations, Analytics, Legal, Compliance, Finance, and Marketing to drive retention, expansion, and measurable value for payer clients.

You will build scalable processes, manage a staffing model for portfolio complexity, and

Qualifications

• 10+ years of leadership experience within healthcare, employer benefits, or insurance industries.
• Experience building and managing a Health Plan client success, account management, strategic partnerships, or payer-facing team.
• Experience working with health plans, payers, strategic channel partners, healthcare benefits organizations, or similarly complex enterprise healthcare relationships.
• Strong understanding of payer stakeholder dynamics, including executive sponsors, account management, clinical, operations, product, compliance, reporting, and network-related teams.
• Ability to translate complex operational, clinical, financial, utilization, and member experience data into clear executive-level insights and recommendations.
• Strong commercial orientation with demonstrated success supporting retention, expansion, renewals, and strategic account growth.

Responsibilities

• Lead and manage the Health Plan Client Success team, establishing annual goals tied to retention, client satisfaction, growth, operational performance, and partner engagement.
• Develop and implement Health Plan-specific client success processes, operating cadences, and business practices that support retention, expansion, renewal strategy, and escalated issue management.
• Represent Progyny in executive-level health plan meetings, business reviews, partner discussions, and industry events to strengthen relationships, reinforce Progyny's value proposition, and support long-term strategic alignment.
• Seamlessly articulate Progyny's value to health plan executives, strategic partners, consultants, operational stakeholders, and internal leaders; translate data-driven financial, clinical, utilization, and member experience insights into clear renewal, reporting, and growth narratives.
• Partner closely with Sales, Product, Operations, Analytics, Legal, Compliance, Finance, and Marketing to support health plan implementations, renewals, reporting needs, product adoption, market expansion opportunities, and resolution of partner-specific issues.
• Help resolve member, client, and partner escalations routed through the Health Plan Client Success team; work with senior leaders and cross-functional partners to identify root causes, determine corrective actions, and develop clear communication plans.
• Partner with senior leadership to build and manage a scalable Health Plan staffing model and team structure that supports portfolio complexity, growth expectations, service model evolution, and market needs.
• Refine and operationalize a Health Plan partnership approach that clarifies relationship ownership, executive engagement, reporting standards, internal handoffs, service expectations, and success metrics.
• Drive retention and growth within the existing Health Plan client and partner base by identifying expansion opportunities across populations, lines of business, geographies, products, services, and strategic use cases.

Skills

Leadership

Relationship-building

Executive presence

Cross-functional collaboration

Data-driven storytelling

Payer relationship management

Job description

Progyny is seeking a Vice President, Health Plan Market Leader, Client Success in New York to steer a high-impact health plan client success portfolio and high-stakes partnerships. You will translate complex data into executive narratives and align across Sales, Product, Operations, Analytics, Legal, Compliance, Finance, and Marketing to drive retention, expansion, and measurable value for payer clients.

You will build scalable processes, manage a staffing model for portfolio complexity, and