Senior Leader, Health Plan Client Success

Progyny, Inc.; New York (NY); On-site; USD 180,000 - 195,000; Full time

Benefits offered by this job

Family benefits

Equity

Bonus program

401(k) plan with company match

Onsite meals

Learning and development

Volunteer day

Job summary

Progyny, Inc. is seeking an senior leader to head the Health Plan Client Success team, shaping retention, growth, and governance for health-plan partnerships.

You will drive cross-functional collaboration across Sales, Product, Operations, Analytics, Legal, Compliance, Finance and Marketing to ensure successful implementations, renewals, and reporting while articulating value at the executive level. You will build scalable processes, partner with senior leadership to optimize staffing, and

Qualifications

• 10+ years of leadership experience within healthcare, employer benefits, or insurance industries.
• Experience building and managing a high-performing Health Plan client success, account management, strategic partnerships, or payer-facing team.
• Experience working with health plans, payers, strategic channel partners, healthcare benefits organizations, or similarly complex enterprise healthcare relationships.
• Strong understanding of payer stakeholder dynamics, including executive sponsors, account management, clinical, operations, product, compliance, reporting, and network-related teams.
• Ability to translate complex operational, clinical, financial, utilization, and member experience data into clear executive-level insights and recommendations.
• Strong commercial orientation with demonstrated success supporting retention, expansion, renewals, and strategic account growth.
• Excellent written and verbal communication skills, with the ability to tailor messaging for payer executives, internal leadership, consultants, cross-functional partners, and team members.
• Strong relationship-building, executive presence, and leadership skills, with the ability to influence through credibility, collaboration, and clear business judgment.
• Ability to identify, build strong relationships with, and effectively leverage internal and external resources to solve complex client and partner needs.
• Ability to operate under pressure, manage ambiguity, prioritize competing responsibilities, and drive decisions in a fast-paced, evolving market segment.
• Attention to detail and ability to implement performance management, KPI tracking, and accountability processes that support team and market goals.

Responsibilities

• Lead and manage the Health Plan Client Success team, establishing annual goals tied to retention, client satisfaction, growth, operational performance, and partner engagement.
• Develop and implement Health Plan-specific client success processes, operating cadences, and business practices that support retention, expansion, renewal strategy, and escalated issue management.
• Represent Progyny in executive-level health plan meetings, business reviews, partner discussions, and industry events to strengthen relationships, reinforce Progyny’s value proposition, and support long-term strategic alignment.
• Seamlessly articulate Progyny’s value to health plan executives, strategic partners, consultants, operational stakeholders, and internal leaders; translate data-driven insights into clear renewal, reporting, and growth narratives.
• Partner closely with Sales, Product, Operations, Analytics, Legal, Compliance, Finance, and Marketing to support health plan implementations, renewals, reporting needs, product adoption, market expansion opportunities, and resolution of partner-specific issues.
• Help resolve member, client, and partner escalations routed through the Health Plan Client Success team; work with senior leaders to identify root causes and develop communication plans.
• Partner with senior leadership to build and manage a scalable Health Plan staffing model and team structure that supports portfolio complexity and growth.
• Refine and operationalize a Health Plan partnership approach that clarifies relationship ownership, reporting standards, and service expectations.
• Drive retention and growth within the existing Health Plan client and partner base by identifying expansion opportunities across populations, lines of business, geographies, products, services, and use cases.

Skills

Leadership experience

Health Plan client success

Payer stakeholder dynamics

Executive presence

Communication skills

Strategic account growth

Data-driven insights

Cross-functional collaboration

Decision making under pressure

Relationship-building

Job description

Progyny, Inc. is seeking an senior leader to head the Health Plan Client Success team, shaping retention, growth, and governance for health-plan partnerships.

You will drive cross-functional collaboration across Sales, Product, Operations, Analytics, Legal, Compliance, Finance and Marketing to ensure successful implementations, renewals, and reporting while articulating value at the executive level. You will build scalable processes, partner with senior leadership to optimize staffing, and