Remote VP, Client Success — Scale Proactive, Data-Driven

HealthEquity; United States; A distancia; USD 194.000 - 256.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision

HSA match

401(k) match

Paid time off

Parental leave

Wellness program

Descripción de la vacante

HealthEquity seeks a visionary leader to build a proactive, digital-first Client Success organization serving 5,000 mid-market and enterprise clients. You will own strategy, operating model, and outcomes, driving retention, health metrics, and cost-to-serve at scale.

You’ll lead ~250 teammates across COBRA, Reimbursement Accounts, and Public Sector, shaping the next-generation client experience with data-driven decisions and AI-enabled insights.

Formación

• Minimum 10+ years leading client service delivery or operations in healthcare, benefits administration, or financial services.
• At least 5+ years in senior leadership roles with enterprise-scale responsibility.
• Strong commercial and financial acumen linked to client experience, retention and value.

Responsabilidades

• Set multiyear vision and strategy for next generation Client Success.
• Design service models around client complexity, value, risk, and growth potential.
• Build roles, playbooks, decision rights and operating rhythms for scalable delivery.
• Own client relationships, renewals, and account growth.
• Lead data, automation, and AI roadmap to improve outcomes.

Conocimientos

Client service leadership

Enterprise account management

Data-driven decision making

AI/digital mindset

Educación

Bachelor's degree in a related field

Herramientas

Salesforce

Descripción del empleo

HealthEquity seeks a visionary leader to build a proactive, digital-first Client Success organization serving 5,000 mid-market and enterprise clients. You will own strategy, operating model, and outcomes, driving retention, health metrics, and cost-to-serve at scale.

You’ll lead ~250 teammates across COBRA, Reimbursement Accounts, and Public Sector, shaping the next-generation client experience with data-driven decisions and AI-enabled insights.