Strategic Client Success Leader — Health Plans

Transcarent; United States; On-site; USD 140,000 - 200,000; Full time

Job summary

Transcarent is hiring a Manager, Client Success to own long-term client outcomes and drive value across the portfolio. You will act as a trusted advisor, align solutions with client goals, and lead initiatives to expand product adoption, renewals, and revenue growth in complex, large-market accounts.

The role requires a strategic mindset, data-driven insights, and exceptional relationship building across executives and cross-functional teams. Travel up to 30% may be expected.

Qualifications

• 10+ years in Account Executive, Client Success, or Strategic Account roles in health/benefits sectors.
• Proven record of renewal, upsell, and multi-year deals in large markets.
• Strong data fluency and ability to translate analytics to executive-level decisions.

Responsibilities

• Lead renewal and expansion strategies end-to-end with cross-functional teams.
• Develop client value plans tied to KPIs, ROI, and cost/quality outcomes.
• Build multi-level relationships across client organizations and executives.
• Provide strategic advisory and proactive risk management.

Skills

Client Success

Strategic Account

Relationship Building

Data Fluency

Executive Communication

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Job description

Transcarent is hiring a Manager, Client Success to own long-term client outcomes and drive value across the portfolio. You will act as a trusted advisor, align solutions with client goals, and lead initiatives to expand product adoption, renewals, and revenue growth in complex, large-market accounts.

The role requires a strategic mindset, data-driven insights, and exceptional relationship building across executives and cross-functional teams. Travel up to 30% may be expected.