VP, Client Success & Growth Partnerships

Marathon Health LLC; United States; À distance; USD 170 000 - 200 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) with employer match

Paid holidays

CME opportunities

Résumé du poste

Marathon Health LLC seeks a visionary Vice President of Client Success to lead our team serving employer, union, and health-plan clients. You’ll own onboarding through renewal, ensuring measurable value across our care, people, and results.

You’ll grow a high-performing Client Success team, build scalable playbooks, drive retention, expansion, and cross-sell, while partnering with Sales, Marketing, Product, and Pricing to deliver client-centric solutions.

Qualifications

• Bachelor’s degree in business, marketing, or a related field (MBA or advanced degree preferred).
• 10 years of experience in client management, account management, brokerage, consulting, or similar client-facing role, or equivalent.
• 5+ years in healthcare, healthcare benefits, population health, or human resources strongly preferred.
• Proven record of growing large, complex client relationships, including expansion, cross-sell, and renewal results.
• Experience building and scaling Client Success teams, with strong coaching and performance management skills.
• Financial acumen, including financial analysis, strategic modeling, and pricing and performance evaluation.
• Strategic thinking that turns business goals into actionable client success and growth plans.
• Exceptional communication and presentation skills, including with C-level executives inside and outside Marathon.
• Skill in working across Sales, Marketing, Product, and Pricing teams.

Responsabilités

• Reduce client risk by proactively identifying and mitigating risk across the client portfolio.
• Retain and renew by building long-term loyalty and securing contract renewals through strategic partnerships.
• Drive growth and expansion by owning the strategy and results for expansion, cross-sell, and new-site growth within existing client base.
• Grow and expand client partnerships by setting and delivering expansion strategy for the existing client base.
• Build a repeatable process to spot expansion signals early using utilization, engagement, outcomes, and client business changes.
• Lead account planning and client segmentation so every client has a growth plan and a clear owner.
• Negotiate renewals and expansions, optimizing pricing, terms, and mutual value.
• Partner with Sales, Marketing, Product, and Pricing to package offers, shape proposals, and close expansion deals; support sales efforts in your region.
• Forecast and report on retention, expansion pipeline, and revenue growth to executive leadership.
• Be a trusted advisor to our clients by partnering with client executives and key stakeholders to align Marathon solutions to their goals.
• Report on key performance indicators internally and to clients, demonstrating ROI and strengthening our value proposition.
• Drive member utilization through marketing, patient outreach, and client partnerships.
• Work closely with field operations to identify risk, increase member engagement, and secure renewals.
• Be the voice of the client inside Marathon, bringing feedback to Product/Innovation to shape future builds.
• Lead and develop a team that delivers by building, mentoring, and scaling a Client Success Manager team.
• Use data and insights to continuously improve processes, methodologies, and tools across Client Success.
• Advise senior leadership on account planning, segmentation, and go-to-market strategy.
• Collaborate with Operations, Finance, and other teams to keep client needs aligned with capabilities.

Connaissances

Client management

Account management

Leadership

Strategic thinking

Executive communication

Healthcare industry knowledge

Formation

Bachelor’s degree in business/marketing or related field

Description du poste

Marathon Health LLC seeks a visionary Vice President of Client Success to lead our team serving employer, union, and health-plan clients. You’ll own onboarding through renewal, ensuring measurable value across our care, people, and results.

You’ll grow a high-performing Client Success team, build scalable playbooks, drive retention, expansion, and cross-sell, while partnering with Sales, Marketing, Product, and Pricing to deliver client-centric solutions.