Health IT Configuration Support Engineer (Onsite)

Oracle; Salem (OR); On-site; USD 44,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short/Long term disability

Life insurance and AD&D

401(k) with company match

Paid time off and holidays

Employee stock purchase plan

Job summary

Oracle Health in the United States is seeking a Support Engineer I to deliver post-implementation configuration support for Oracle Health products. You will work with customers to gather requirements, configure changes, test, validate, and provide ongoing assistance.

The role emphasizes problem solving, collaboration with cross-functional teams, documentation, and adherence to service levels, with onsite work 3 days per week at designated hubs and eligibility for government security clearances.

Qualifications

• 3 years of experience in customer support, technical support, IT services, or healthcare industry
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Experience with troubleshooting, help desk environments, or ticketing systems

Responsibilities

• Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows
• Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers
• Respond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms
• Collaborate cross-functionally to elevate and resolve complex or critical issues
• Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle
• Prioritize workload effectively to meet service level expectations and client needs
• Provide guidance and support to internal stakeholders on escalated customer situations
• Contribute to a collaborative team environment by sharing knowledge and supporting peers
• Participate in after-hours, weekend, and holiday on-call rotations for critical issue support

Skills

Customer support experience

Troubleshooting / ticketing

Onsite 3 days/week

Government security clearance

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

SQL

Job description

Oracle Health in the United States is seeking a Support Engineer I to deliver post-implementation configuration support for Oracle Health products. You will work with customers to gather requirements, configure changes, test, validate, and provide ongoing assistance.

The role emphasizes problem solving, collaboration with cross-functional teams, documentation, and adherence to service levels, with onsite work 3 days per week at designated hubs and eligibility for government security clearances.