Onsite Oracle Health EMR Support Engineer

Ll Oefentherapie; United States; On-site; USD 75,000 - 120,000; Full time

Job summary

Oracle Health is seeking a Support Engineer to provide functional and technical support for the EMR suite. You will be the primary contact for customers, delivering post-sales support, troubleshooting issues, and ensuring client satisfaction.

You will act as a problem solver and customer advocate, supporting healthcare clients while collaborating across internal teams to resolve complex issues.

Qualifications

• 3+ years in customer support, technical support, IT services, or healthcare industry.
• Bachelor’s degree in Information Technology or Computer Science (or equivalent experience).
• Experience with troubleshooting, help desk environments, or ticketing systems.
• Ability to work onsite 3 days per week at one of the designated hub locations.
• Ability to obtain required government security clearance.

Responsibilities

• Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows.
• Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers.
• Respond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms.
• Collaborate cross-functionally to elevate and resolve complex or critical issues.
• Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle.
• Prioritize workload effectively to meet service level expectations and client needs.
• Provide guidance and support to internal stakeholders on escalated customer situations.
• Contribute to a collaborative team environment by sharing knowledge and supporting peers.
• Participate in after-hours, weekend, and holiday on-call rotations for critical issue support.

Skills

Customer support

Technical troubleshooting

Stakeholder communication

On-site work

Security clearance

Education

Bachelor’s degree in IT/CS

Tools

SQL

Ticketing systems

HL7

CCL

Job description

Oracle Health is seeking a Support Engineer to provide functional and technical support for the EMR suite. You will be the primary contact for customers, delivering post-sales support, troubleshooting issues, and ensuring client satisfaction.

You will act as a problem solver and customer advocate, supporting healthcare clients while collaborating across internal teams to resolve complex issues.