Health IT Support Engineer – Configuration (Onsite 3x/wk)

Oracle Corporation; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Oracle Health is seeking a Support Engineer I to provide post-implementation configuration and sustainment support for Oracle Health products in a Kansas City, MO hub. This role collaborates with customers to deliver change requests, tests, validates configurations, and ensures timely resolution of issues.

Responsibilities include coordinating with internal teams, maintaining documentation, and utilizing AI-assisted tools to improve workflows. Onsite work is required three days per week.

Qualifications

• 3+ years in customer or technical support within IT/healthcare

Responsibilities

• Serve as primary customer contact via phone or email.
• Gather requirements, document, configure, test, and validate change requests.
• Provide support for design changes and communicate progress.
• Troubleshoot routine configuration issues and escalate complex ones.
• Coordinate with peers to address product design or defect concerns.
• Maintain service request and configuration documentation.
• Contribute to troubleshooting guides and knowledge base articles.
• Partner with internal teams to resolve customer situations.
• Develop knowledge of Oracle product ecosystems.

Skills

Customer support

Troubleshooting

Configuration

Communication

Onsite collaboration

Education

Bachelor’s degree in IT/CS or related field

Tools

SQL

Ticketing systems

Knowledge Base

Job description

Oracle Health is seeking a Support Engineer I to provide post-implementation configuration and sustainment support for Oracle Health products in a Kansas City, MO hub. This role collaborates with customers to deliver change requests, tests, validates configurations, and ensures timely resolution of issues.

Responsibilities include coordinating with internal teams, maintaining documentation, and utilizing AI-assisted tools to improve workflows. Onsite work is required three days per week.