Configuration Support Engineer — Health IT (Onsite 3x/Week)

Oracle

Nashville (TN)

On-site

USD 44,000 - 94,000

Full time

7 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and AD&D

401(k) with company match

Paid time off and holidays

Equity eligibility

Job summary

Oracle Health is seeking a Support Engineer I for configuration and post-implementation sustainment. You will serve as a primary customer contact, gather requirements, configure changes, test, and validate implemented requests, while addressing routine issues and coordinating with teams.

Responsibilities include maintaining documentation, using troubleshooting guides, and contributing to knowledge bases. Onsite work 3 days per week and ability to obtain security clearance are required.

Qualifications

3 years of experience in customer support, technical support, IT services, or healthcare industry.
Experience with troubleshooting, help desk environments, or ticketing systems.
Ability to work onsite 3 days per week in one of the designated hub locations.
Ability to obtain required government security clearance.

Responsibilities

Serve as a primary customer contact through phone or electronic channels.
Gather requirements, document, configure, test, and validate approved customer change requests.
Provide support for design additions or modifications and communicate progress and resolution throughout the request lifecycle.
Troubleshoot and resolve routine configuration and technical issues.
Coordinate with peers to report and support resolution of product design, reliability, maintenance, or defect concerns.
Maintain accurate service request and product documentation.
Use troubleshooting guides, configuration documentation, and Knowledge Base.
Collaborate with internal teams to address customer situations and technical issues.