Configuration Support Engineer - Health Tech, Equity Eligible

Emerson; Kansas City (MO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Savings Plan

Paid time off

Paid holidays

Parental leave

Employee stock purchases

Job summary

Oracle Health is seeking a Support Engineer I – Configuration to provide post‑implementation support and sustainment for Oracle Health products. You will work with customers to understand and implement configuration changes, test them, and ensure ongoing support.

This role involves documenting changes and collaborating with internal teams to resolve issues. Responsibilities include serving as a primary customer contact, gathering requirements, testing, and validating requests, and using

Qualifications

• Experience delivering configuration changes for software products.
• Strong customer-facing communication and issue troubleshooting skills.
• Ability to document changes and maintain knowledge resources.

Responsibilities

• Serve as a primary customer contact via phone or electronic channels.
• Gather requirements, configure, test, and validate change requests.
• Troubleshoot routine issues and escalate complex ones to peers.
• Maintain service requests, change requests, and product documentation.
• Collaborate with internal teams to address customer situations.

Skills

Customer support

Configuration delivery

Troubleshooting

Documentation

Tools

Knowledge Base

Job description

Oracle Health is seeking a Support Engineer I – Configuration to provide post‑implementation support and sustainment for Oracle Health products. You will work with customers to understand and implement configuration changes, test them, and ensure ongoing support.

This role involves documenting changes and collaborating with internal teams to resolve issues. Responsibilities include serving as a primary customer contact, gathering requirements, testing, and validating requests, and using