EMR Support Engineer — Healthcare IT Troubleshooter (Onsite)

Oracle; Kansas City (MO); On-site; USD 48,000 - 94,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

401(k) with company match

Paid time off

Job summary

Oracle is seeking a Support Engineer to provide functional and technical support for the Oracle Health EMR suite. You will be the primary contact for customers, delivering post-sales support, troubleshooting issues, and maintaining high client satisfaction.

You will investigate problems, perform backend troubleshooting, and collaborate with internal teams to resolve complex cases. Onsite 3 days per week in designated hub locations, with on-call rotations as needed.

Qualifications

• 3+ years in customer/technical support or healthcare IT
• Bachelor’s degree in IT, CS, or related field
• Experience with troubleshooting/help desk or ticketing systems
• Ability to work onsite 3 days/week in hub locations
• Ability to obtain government clearance

Responsibilities

• Investigate and resolve client issues by analyzing front-end apps and testing workflows
• Perform back-end troubleshooting, including logs, DB queries, server cycling
• Respond to customer inquiries via phone, email, and messaging platforms
• Collaborate cross-functionally to resolve escalated issues
• Document resolutions and knowledge articles throughout lifecycle
• Prioritize workload to meet SLAs
• Provide guidance to internal stakeholders on escalated situations
• Share knowledge and support peers
• Participate in after-hours/on-call rotations for critical issues

Skills

Customer support

Technical troubleshooting

SQL queries

Education

Bachelor's degree in IT/CS

Tools

HL7

SQL databases

Job description

Oracle is seeking a Support Engineer to provide functional and technical support for the Oracle Health EMR suite. You will be the primary contact for customers, delivering post-sales support, troubleshooting issues, and maintaining high client satisfaction.

You will investigate problems, perform backend troubleshooting, and collaborate with internal teams to resolve complex cases. Onsite 3 days per week in designated hub locations, with on-call rotations as needed.