Health Insurance Account Manager — Renewal & Client Success

CVS Health; Athens (GA); On-site; USD 47,000 - 102,000; Full time

Benefits offered by this job

Bonus eligibility

Comprehensive benefits

Paid time off

Job summary

CVS Health is seeking an Account Manager who will partner with Account Executives to service clients, build strong external and internal relationships, and drive customer satisfaction, membership and revenue for existing customers.

Responsibilities include renewing client relationships, executing tactical components of the business plan, collaborating across teams on services or complex product issues, supporting client installations, and attending open enrollment meetings as needed.

Qualifications

• 2-5 years of Health Insurance industry experience.
• Proficiency with desktop software applications such as e-mail, Word, PowerPoint, TEAMS, Salesforce, AI.
• Strong critical thinking, time management and organizational skills.
• Travel required up to 25% (Possible overnight travel).

Responsibilities

• Develops working relationship with client contacts to ensure renewal of case and retention.
• Executes tactical components of account team's business plan for customer.
• Collaborates with account team members and functional support areas on services or complex product issues.
• Collaborates with team members on client installation
• Must be able to attend open enrollment meetings

Skills

Insurance industry experience

Time management

Organizational skills

Critical thinking

Travel readiness

Education

Bachelor's degree

High School diploma + 4 years relevant experience

Tools

Word

PowerPoint

Teams

Salesforce

AI

Job description

CVS Health is seeking an Account Manager who will partner with Account Executives to service clients, build strong external and internal relationships, and drive customer satisfaction, membership and revenue for existing customers.

Responsibilities include renewing client relationships, executing tactical components of the business plan, collaborating across teams on services or complex product issues, supporting client installations, and attending open enrollment meetings as needed.