Health & Benefits Client Success Manager

Paychex; City of Rochester (NY); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

Virtual wellness classes

Tuition reimbursement

401(k) + employer match

Adoption assistance

Financial assistance

Job summary

Paychex is hiring a customer service professional to independently support multiple Paychex products in the United States. The role emphasizes proactive client education, issue resolution, and process improvements, with leadership opportunities on projects and mentorship for junior teammates.

Ideal candidates hold a Bachelor's degree (preferred), have health & benefits experience, and possess or will obtain state insurance licenses within 90 days.

Qualifications

• Bachelor's Degree preferred.
• 2 years of health & benefits experience preferred.
• Eligible for insurance licensing in all 50 states; obtain license(s) within 90 days of start date; Paychex Insurance Agency will cover some licensing exam attempts.

Responsibilities

• Cultivates strong relationships with key clients and partners to deliver advanced quality service.
• Consults with clients to identify opportunities to enhance the Paychex service experience.
• Maintains an advanced working knowledge of multiple Paychex products and industry practices.
• Identifies opportunities for large-scale process improvements.
• Demonstrates advanced skill with HRIS, Salesforce, Flex, Core Advanced, and ORS.
• May represent the team on projects and initiatives.
• Mentors less experienced teammates.
• Documents interactions and uses information to improve service.

Education

Bachelor's Degree - Preferred

Job description

Paychex is hiring a customer service professional to independently support multiple Paychex products in the United States. The role emphasizes proactive client education, issue resolution, and process improvements, with leadership opportunities on projects and mentorship for junior teammates.

Ideal candidates hold a Bachelor's degree (preferred), have health & benefits experience, and possess or will obtain state insurance licenses within 90 days.