Health & Benefits Account Partner - Client Success & Growth

Paychex; Saint Petersburg (FL); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Adoption assistance

Financial assistance

Job summary

Paychex is seeking a customer service professional to work independently across multiple Paychex products, ensuring strong client relations, resolving claims, and educating clients. The role involves advancing service excellence, learning extensive product knowledge, and contributing to team projects.

Licensing in all states may be required, with support for exam attempts. Starting base pay is $27.24 hourly, with compensation driven by location, skills, and experience within Paychex’s total

Qualifications

• Bachelor's Degree preferred.
• 2 years of health & benefits experience preferred.
• Eligibility for state insurance licensing in all 50 states; successful license within 90 days of start date.

Responsibilities

• Cultivates strong relationships with key clients and internal and external partners to deliver advanced quality service.
• Consults with clients and other partners to identify opportunities to enhance the Paychex service experience.
• Maintains an advanced working knowledge of multiple Paychex products, as well as industry practices and procedures.
• Identifies and implements opportunities for process improvements on a large scale.
• Demonstrates advanced skill level with systema and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS.
• May represent the team on projects and initiatives.
• Serves as a mentor for less experienced teammates.
• Documents all interactions and uses the information to improve service.

Education

Bachelor's Degree - Preferred

Job description

Paychex is seeking a customer service professional to work independently across multiple Paychex products, ensuring strong client relations, resolving claims, and educating clients. The role involves advancing service excellence, learning extensive product knowledge, and contributing to team projects.

Licensing in all states may be required, with support for exam attempts. Starting base pay is $27.24 hourly, with compensation driven by location, skills, and experience within Paychex’s total