Health & Benefits Account Lead | Client Success

Paychex; May (MO); Presencial; USD 36.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Descripción de la vacante

Paychex is seeking a customer service professional who works independently to support multiple Paychex products. You will build strong client relationships, resolve claims, and educate clients while adhering to Paychex policies to ensure fair and effective outcomes.

You will maintain deep knowledge of Paychex offerings, contribute to service improvements, and mentor junior teammates, all while delivering exceptional customer experiences and collaborating with internal partners.

Formación

• Bachelor's Degree preferred.
• 2 years of health & benefits experience preferred.
• Eligible for applicable insurance licensing in all 50 states, license within 90 days of start date.

Responsabilidades

• Cultivates strong relationships with key clients and partners to deliver advanced quality service
• Consults with clients and other partners to identify opportunities to enhance the Paychex service experience
• Maintains an advanced working knowledge of multiple Paychex products, as well as industry practices and procedures
• Identifies and implements opportunities for process improvements on a large scale
• Demonstrates advanced skill level with systema and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS
• May represent the team on projects and initiatives
• Serves as a mentor for less experienced teammates
• Documents all interactions and uses the information to improve service

Conocimientos

Customer service

Relationship building

Problem solving

Educación

Bachelor's Degree - Preferred

Herramientas

HRIS

Salesforce

Flex

Core Advanced

ORS

Descripción del empleo

Paychex is seeking a customer service professional who works independently to support multiple Paychex products. You will build strong client relationships, resolve claims, and educate clients while adhering to Paychex policies to ensure fair and effective outcomes.

You will maintain deep knowledge of Paychex offerings, contribute to service improvements, and mentor junior teammates, all while delivering exceptional customer experiences and collaborating with internal partners.