Client Success & Solutions Specialist

Paychex; West Henrietta (NY); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Company holidays

Work-life balance programs

Job summary

Paychex is seeking a customer service professional who can manage multiple Paychex products with minimal guidance, delivering outstanding client service and resolving claims fairly. You will educate clients, support process improvements, and act as a resource for colleagues with less experience.

The role emphasizes deep product knowledge, proactivity, and the ability to mentor teammates while maintaining excellent client relations across Paychex’s offerings.

Qualifications

• Bachelor's Degree preferred.
• PRISM experience a plus.

Responsibilities

• Cultivates strong relationships with clients and partners to deliver quality service.
• Proactively identifies opportunities to enhance clients' service experience.
• Maintains an advanced working knowledge of multiple Paychex products and industry policies.
• Identifies and implements opportunities for process improvements and problem solving.
• Serves as a mentor for less experienced teammates.
• Documents all interactions to drive service improvements.

Skills

Customer service

Relationship building

Problem solving

Education

Bachelor's degree

Tools

Salesforce

HRIS

Flex

Core Advanced

ORS

Job description

Paychex is seeking a customer service professional who can manage multiple Paychex products with minimal guidance, delivering outstanding client service and resolving claims fairly. You will educate clients, support process improvements, and act as a resource for colleagues with less experience.

The role emphasizes deep product knowledge, proactivity, and the ability to mentor teammates while maintaining excellent client relations across Paychex’s offerings.