Health & Benefits Client Success Leader

Paychex; Tempe (AZ); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) match

Adoption assistance

Paid time off

Job summary

Paychex in Tempe, AZ seeks an experienced service professional to independently handle customer service for multiple Paychex products. You will nurture client relationships, educate clients, and drive improvements based on feedback while leveraging HRIS and Salesforce to resolve complex issues.

The role requires 2 years in health & benefits or related field and eligibility for state licensure. Paychex offers extensive benefits and a commitment to career growth in a supportive culture.

Qualifications

• Bachelor's Degree preferred.
• 2 years health & benefits experience preferred.
• Must be eligible for applicable insurance licensing in all 50 states; license within 90 days of start date.

Responsibilities

• Cultivates strong relationships with key clients and partners to deliver advanced quality service.
• Consults with clients to identify opportunities to enhance the service experience.
• Maintains advanced knowledge of multiple Paychex products and industry practices.

Skills

Customer service

Relationship building

Communication

Problem solving

Education

Bachelor's Degree

Insurance license

Tools

Salesforce

HRIS

Core Advanced

ORS

Job description

Paychex in Tempe, AZ seeks an experienced service professional to independently handle customer service for multiple Paychex products. You will nurture client relationships, educate clients, and drive improvements based on feedback while leveraging HRIS and Salesforce to resolve complex issues.

The role requires 2 years in health & benefits or related field and eligibility for state licensure. Paychex offers extensive benefits and a commitment to career growth in a supportive culture.