Client Success & Solutions Partner

Paychex; Phoenix, Tempe (AZ, AZ); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) + employer match

Adoption assistance

Paid time off

Job summary

Paychex is seeking a customer service professional to support multiple Paychex products from Phoenix, AZ. The role emphasizes building strong client relationships, educating clients, and applying policy-based problem solving to improve service outcomes.

The successful candidate will maintain deep product knowledge, mentor teammates, and proactively seek opportunities to enhance the client experience while adhering to Paychex policies and procedures.

Qualifications

• Bachelor's Degree preferred.
• PRISM experience a plus.

Responsibilities

• Cultivates strong relationships with clients and internal and external partners to deliver quality service.
• Proactively identifies opportunities to enhance clients' service experience.
• Maintains an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures.
• Identifies and implements opportunities for process improvements.
• Demonstrates advanced skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Serves as a mentor for less experienced teammates.
• Documents all interactions and uses the information to improve service.

Education

Bachelor's Degree - Preferred

PRISM experience a plus

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is seeking a customer service professional to support multiple Paychex products from Phoenix, AZ. The role emphasizes building strong client relationships, educating clients, and applying policy-based problem solving to improve service outcomes.

The successful candidate will maintain deep product knowledge, mentor teammates, and proactively seek opportunities to enhance the client experience while adhering to Paychex policies and procedures.