Senior Client Solutions Partner

Paychex; May (MO); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) + employer match

Adoption assistance

Financial assistance

Paid time off

Volunteer time off

Work-life balance programs

Wellness programs

Job summary

Paychex is seeking a customer service professional to support multiple Paychex products. You will build strong client relationships, educate clients, and drive improvements in service delivery. Expect to work with HRIS, Salesforce, and other Paychex systems and may lead projects.

The role emphasizes delivering high-quality service, mentoring teammates, and adapting to peak-season overtime requirements as part of a dynamic team.

Qualifications

• Bachelor's degree preferred.
• Experience delivering customer service across multiple Paychex products.
• Identify opportunities to enhance the Paychex service experience and potentially lead projects.

Responsibilities

• Cultivates strong relationships with key clients and internal and external partners to deliver advanced quality service
• Consults with clients and other partners to identify opportunities to enhance the Paychex service experience
• Maintains an advanced working knowledge of multiple Paychex products, as well as industry practices and procedures
• Identifies and implements opportunities for process improvements on a large scale
• Demonstrates advanced skill level with systema and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS
• May represent the team on projects and initiatives
• Serves as a mentor for less experienced teammates
• Documents all interactions and uses the information to improve service
• You will be required to work mandatory overtime during peak seasons to meet the demands of the business.

Education

Bachelor's Degree - Preferred

Tools

Salesforce

HRIS

Flex

Core Advanced

ORS

Job description

Paychex is seeking a customer service professional to support multiple Paychex products. You will build strong client relationships, educate clients, and drive improvements in service delivery. Expect to work with HRIS, Salesforce, and other Paychex systems and may lead projects.

The role emphasizes delivering high-quality service, mentoring teammates, and adapting to peak-season overtime requirements as part of a dynamic team.