Senior Client Solutions Partner

Paychex; Phoenix, Tempe, Irving (AZ, AZ, TX); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) + employer match

Adoption assistance

Paid time off

Job summary

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. This role supports multiple Paychex products and aims to resolve client claims and continuously improve the service experience.

We expect proactive education of clients, strong collaboration with partners, and leadership on projects. A Bachelor's degree is preferred and an insurance license is required for eligibility across all

Qualifications

• Bachelor's Degree - Preferred.
• This role requires you to be eligible for applicable insurance licensing in all 50 states, which may involve an enhanced background check. If not licensed, you must obtain the necessary insurance license(s) within 90 calendar days of your official start date.

Responsibilities

• Cultivates strong relationships with key clients and internal and external partners to deliver advanced quality service.
• Consults with clients and other partners to identify opportunities to enhance the Paychex service experience.
• Maintains an advanced working knowledge of multiple Paychex products, as well as industry practices and procedures.
• Identifies and implements opportunities for process improvements on a large scale.
• Demonstrates advanced skill level with system and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS.

Education

Bachelor's Degree - Preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. This role supports multiple Paychex products and aims to resolve client claims and continuously improve the service experience.

We expect proactive education of clients, strong collaboration with partners, and leadership on projects. A Bachelor's degree is preferred and an insurance license is required for eligibility across all