Health Access Enrollment Specialist

US Department of Veterans Affairs; Las Cruces (NM); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

US Department of Veterans Affairs in Las Cruces, NM seeks an Advanced Medical Support Assistant (GS-6) to serve in the Enrollment and Eligibility Department. The role focuses on determining veterans' health eligibility, advising on copay requirements, and supporting patient access to care across VA facilities.

You will answer phones, greet patients, schedule appointments, verify demographics and insurance, and coordinate data with clinical staff.

Competenze

• High school diploma or GED is required.
• U.S. citizenship is required; non-citizens may be appointed in limited circumstances.
• Proficiency in spoken and written English is required.

Mansioni

• Answer phones, greet patients, relay messages to staff.
• Schedule, cancel, and reschedule appointments; process no-shows.
• Enter and verify patient demographics and insurance information.
• Coordinate with care team to manage referrals, transfers, and appointments.

Conoscenze

Customer service

Scheduling

Communication

Medical terminology

Formazione

High school diploma or GED

Descrizione del lavoro

US Department of Veterans Affairs in Las Cruces, NM seeks an Advanced Medical Support Assistant (GS-6) to serve in the Enrollment and Eligibility Department. The role focuses on determining veterans' health eligibility, advising on copay requirements, and supporting patient access to care across VA facilities.

You will answer phones, greet patients, schedule appointments, verify demographics and insurance, and coordinate data with clinical staff.