Medical Scheduling & Care Coordination Specialist

US-Department-of-Veterans-Affair; Reno (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

US Department of Veterans Affairs' Sierra Nevada Health Care System is seeking an Advanced Medical Support Assistant (AMSA) to support eligibility, scheduling, provider interaction, and customer service within the Community Care program serving veterans across care settings.

This GS-6 level role requires prior clerical experience or education, strong communication, and familiarity with Microsoft Office; a one-year college or higher is preferred.

Qualifications

• Six months experience of clerical, office, customer service, or other administrative work.
• One year above high school or equivalent.
• Experience/Education combination acceptable.
• May qualify under Grandfathering Provision if applicable.

Responsibilities

• Perform a full range of duties related to eligibility, preferences, scheduling, provider interaction, and customer service.
• Interact with medical clinicians and patients within the Community Care Program across settings.
• Support access to care and patient flow through scheduling and referrals.

Skills

Communication

Customer service

English proficiency

Microsoft Office

Outlook

Teams

Excel

Word

SharePoint

Education

One year above high school

Tools

Microsoft Office

Outlook

Teams

Excel

Word

SharePoint

Job description

US Department of Veterans Affairs' Sierra Nevada Health Care System is seeking an Advanced Medical Support Assistant (AMSA) to support eligibility, scheduling, provider interaction, and customer service within the Community Care program serving veterans across care settings.

This GS-6 level role requires prior clerical experience or education, strong communication, and familiarity with Microsoft Office; a one-year college or higher is preferred.