Medical Support & Care Coordination Specialist

U.S. Department of Veterans Affairs; Glenwood Springs (CO); Presencial; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (GS-6) in Colorado. The role involves scheduling and rescheduling patients, coordinating care across clinics, verifying insurance, and handling inquiries from patients and staff.

The job requires a high school diploma or equivalent, English proficiency, and experience at the GS-5 level with demonstrated KSAs for healthcare delivery. This position is office-based and involves clerical duties in a clinical setting.

Formación

• One year of creditable experience equivalent to the GS-5 level.
• Scheduling and rescheduling patients for treatment
• Interviewing patients for appointments
• Referring patients to other medical specialty clinics
• Providing information to patients to resolve complaints
• Interacting with internal and external customers
• Reviewing and documenting medical outpatient and inpatient records
• Verifying third party insurance and updating information
• Obtaining medical information from patients
• Coordinating information and actions related to patient care
• Scheduling appointments in accordance with guidelines
• Demonstrated KSAs related to advanced healthcare processes and patient access

Responsabilidades

• Schedule and adjust patient appointments across clinics.
• Coordinate information and actions related to patient care and services.
• Assist patients by providing necessary information and resolving inquiries.
• Review and document health records and insurance details to support care delivery.
• Interact with internal and external customers to ensure smooth workflow.

Conocimientos

Scheduling

Rescheduling

Patient interviews

Referrals

Patient info

EHR access

Insurance verification

Care coordination

Interdepartmental comms

Educación

High school diploma / GED

Herramientas

EHR systems

Descripción del empleo

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (GS-6) in Colorado. The role involves scheduling and rescheduling patients, coordinating care across clinics, verifying insurance, and handling inquiries from patients and staff.

The job requires a high school diploma or equivalent, English proficiency, and experience at the GS-5 level with demonstrated KSAs for healthcare delivery. This position is office-based and involves clerical duties in a clinical setting.