Director of Client Experience & Workplace Strategy

Opensity Solutions; New York (NY); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions, a leading tech-enabled managed services provider, seeks a Client Relations Director to lead client relationships across multiple sites, drive operational excellence, and support business growth. You will manage a team of up to 100 employees, set strategic direction, and partner with senior leaders to deliver exceptional client value.

The role emphasizes hospitality, workplace experience, and a client-first culture, with focus on profitability and long-term retention in a

Qualifications

• 8–12+ years of experience in client services, account management, or operations leadership.
• Experience managing large distributed teams across multiple sites.
• Strong financial acumen with a focus on profitability and cost control.
• Proven ability to translate client needs into strategic actions.
• Excellent communication, negotiation, and stakeholder management.
• Ability to influence cross-functional teams without direct authority.
• High emotional intelligence with a customer-first mindset.
• Willingness to operate in onsite environments and provide executive-level service.

Responsibilities

• Provide strategic leadership for hospitality and workplace experience programs across client sites.
• Advise clients and internal leadership on workplace trends and opportunities.
• Define and uphold service standards, KPIs, and performance measures.
• Mentor and oversee operational leaders to foster accountability and service excellence.
• Collaborate with national/local teams to align workplace experience with client goals.
• Identify opportunities to expand services and support account growth.
• Maintain a client-first, hospitality-driven culture across touchpoints.

Skills

Client relationships

Executive presence

Distributed teams

Service delivery

Financial acumen

Stakeholder management

Cross-functional leadership

Problem solving

Strategic thinking

Influence without authority

Emotional intelligence

Decision making

Education

Bachelor’s degree

Tools

CRM systems (Workday or similar)

Excel

PowerPoint

Job description

Opensity Solutions, a leading tech-enabled managed services provider, seeks a Client Relations Director to lead client relationships across multiple sites, drive operational excellence, and support business growth. You will manage a team of up to 100 employees, set strategic direction, and partner with senior leaders to deliver exceptional client value.

The role emphasizes hospitality, workplace experience, and a client-first culture, with focus on profitability and long-term retention in a