Workplace Experience Director - New York City

CBRE, Inc.; New York (NY); On-site; USD 170,000 - 180,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

CBRE, Inc. in New York is seeking a Workplace Experience Director who will oversee the delivery of all workplace experience services, including Concierge, Reception, Meeting & Event Management, and admin duties.

The role requires strong leadership, strategic planning, and budget responsibilities. You will supervise staff, manage daily activities, align policies with client goals, and drive cost-saving vendor partnerships while maintaining client trust and service quality.

Qualifications

• HS Diploma or GED required.
• Bachelor’s Degree preferred with 8–12 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, and rewarding performance.
• Ability to lead the exchange of sensitive information and manage targets.
• Advanced knowledge of Microsoft Office products.

Responsibilities

• Provide formal supervision to employees; monitor training and development; conduct performance evaluations and coaching; oversee recruiting and hiring.
• Coordinate and manage daily activities; set work schedules; assign tasks; cross-train staff; monitor deadlines.
• Develop and oversee operating and administrative policies; align with client goals; review strategic plans and staffing needs.
• Manage revenue and expenses; establish savings goals; create budgets.
• Develop and maintain vendor partnerships for cost savings.
• Build and maintain client relationships; negotiate with clients, partners, and staff; monitor service metrics.
• Review and audit service Continuity plans; follow safety standards.
• Lead by example; align with CBRE RISE values; negotiate with external partners to reach consensus.
• Identify and solve complex operational problems leveraging available resources.
• Drive improvements to methods, processes and standards in job discipline.

Skills

Leadership

Staffing & training

Performance coaching

Microsoft Office

Organizational skills

Communication

Education

HS Diploma or GED

Bachelor’s Degree preferred

Tools

Microsoft Office Suite

Job description

\\" Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience \\"

About the Role:

As a CBRE Workplace Experience Director, you will oversee the department responsible for the delivery of all workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.




• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.




• Develop and oversee all operating and administrative policies and procedures. Align with the client's business needs, goals, and objectives. Review and contribute to clients’ strategic plans and staffing needs. This includes employee recruitment, performance management, engagement, development, and financials.




• Responsible for revenue and expense management for the assigned property. Establish savings goals and create action plans to improve financial position. Create and manage the budget.




• Develop and maintain vendor partnerships with the intention of cost-saving efforts.




• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. Monitor key service delivery metrics.




• Review and audit the Service Business Continuity plan. Always follow safety standards.




• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to act while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.




• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.




• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

• HS Diploma or GED required.




• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.




• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.




• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.




• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.




• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.




• Expert organizational skills and an advanced inquisitive mindset.

Why CBRE?

A culture of respect, integrity, service, and excellence crafts our approach to every opportunity

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Director position is $170,000 annually and the maximum salary for the Workplace Experience Director position is $180,000 annually. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)