Head of U.S. Operations & Growth

HappyGlobal Service; California; On-site; USD 180,000 - 260,000; Full time

Job summary

HappyGlobal Service is seeking a Head of U.S. Operations to lead and scale our U.S. business, overseeing day-to-day operations across data governance, sales, customer service, and e-commerce.

The ideal candidate has 7+ years of leadership in technology-driven operations, builds high-performing teams, and navigates U.S. regulatory and privacy requirements while coordinating with international colleagues for growth.

Qualifications

• 7+ years of leadership experience in U.S. business operations.
• Proven experience managing cross-functional teams in a technology-driven or fast-growing environment.
• Strong understanding of U.S. business operations and regulatory requirements, including data privacy and compliance frameworks.

Responsibilities

• Oversee day-to-day U.S. business operations and ensure effective execution of local initiatives.
• Develop and implement operational policies, processes, and internal controls.
• Lead cross-functional U.S. teams across operations, data, sales, customer service, and administration.
• Promote collaboration between U.S. and international teams and develop headcount plans.

Skills

Leadership experience

Cross-functional leadership

Strategic thinking

Communication & stakeholder mgmt

Operational excellence

Education

Bachelor's degree in Business Administration, Computer Science, Information Security, Data Privacy, or related field

Job description

HappyGlobal Service is seeking a Head of U.S. Operations to lead and scale our U.S. business, overseeing day-to-day operations across data governance, sales, customer service, and e-commerce.

The ideal candidate has 7+ years of leadership in technology-driven operations, builds high-performing teams, and navigates U.S. regulatory and privacy requirements while coordinating with international colleagues for growth.