Head of Operations — Scale Growth & Build High-Impact Ops

Keller Executive Search; Boston (MA); On-site; USD 140,000 - 165,000; Full time

Job summary

Keller Executive Search partners with a leading consumer business to appoint an Head of Operations in the United States. This role demands hands-on leadership, strategic thinking, and the ability to build scalable processes.

You will own day-to-day performance, coach regional managers, manage budgets, and drive cross-functional improvements across multiple sites. The ideal candidate has proven experience in customer-focused operations and a track record of elevating profitability.

Qualifications

• Hands-on operations leader with experience in a customer-focused B2C setting.
• Senior leadership across multiple locations and functions.
• Strong commercial/financial understanding including budgets and profitability.
• Proven track record of improving operational processes and performance.
• Experience coaching and developing managers and teams.
• Ability to translate strategy into practical, actionable plans.

Responsibilities

• Take ownership of day-to-day operational performance across the business.
• Identify opportunities to improve productivity, efficiency, service levels and overall performance.
• Review existing processes and implement practical improvements.
• Establish clear operational reporting, metrics, and accountability.
• Lead, coach, and develop operational managers and teams.
• Collaborate with other functions to enhance planning and execution.
• Manage budgets, costs, resources, and performance against financial objectives.
• Assess structure and optimize responsibilities, workflows, and resource allocation.
• Support scalable growth through robust processes and systems.
• Build productive relationships with external partners and suppliers.
• Stay involved in operational challenges and priorities.
• Translate wider business objectives into clear operational plans and measurable results.

Skills

Hands-on leadership

Senior operations leadership

Cross-functional collaboration

P&L management

Process improvement

People development

Strategic execution

Job description

Keller Executive Search partners with a leading consumer business to appoint an Head of Operations in the United States. This role demands hands-on leadership, strategic thinking, and the ability to build scalable processes.

You will own day-to-day performance, coach regional managers, manage budgets, and drive cross-functional improvements across multiple sites. The ideal candidate has proven experience in customer-focused operations and a track record of elevating profitability.