Head of U.S. Operations

HappyGlobal Service; California; On-site; USD 180,000 - 260,000; Full time

Job summary

HappyGlobal Service is seeking a Head of U.S. Operations to lead and scale our U.S. business, overseeing day-to-day operations across data governance, sales, customer service, and e-commerce.

The ideal candidate has 7+ years of leadership in technology-driven operations, builds high-performing teams, and navigates U.S. regulatory and privacy requirements while coordinating with international colleagues for growth.

Qualifications

• 7+ years of leadership experience in U.S. business operations.
• Proven experience managing cross-functional teams in a technology-driven or fast-growing environment.
• Strong understanding of U.S. business operations and regulatory requirements, including data privacy and compliance frameworks.

Responsibilities

• Oversee day-to-day U.S. business operations and ensure effective execution of local initiatives.
• Develop and implement operational policies, processes, and internal controls.
• Lead cross-functional U.S. teams across operations, data, sales, customer service, and administration.
• Promote collaboration between U.S. and international teams and develop headcount plans.

Skills

Leadership experience

Cross-functional leadership

Strategic thinking

Communication & stakeholder mgmt

Operational excellence

Education

Bachelor's degree in Business Administration, Computer Science, Information Security, Data Privacy, or related field

Job description

We are seeking an experienced and results-oriented Head of U.S. Operations to lead and scale our U.S. business operations.

This is a senior leadership role responsible for overseeing day-to-day operations, leading cross-functional teams, and driving operational excellence across areas including business operations, data governance, sales, customer service, and e-commerce.

The ideal candidate brings strong experience managing U.S. business operations, building high-performing teams, navigating a fast-paced technology environment, and working effectively across U.S. and international teams.

Key Responsibilities

1. U.S. Operations & Compliance

• Lead overall U.S. business operations and ensure effective execution of local business initiatives.
• Develop and implement operational policies, processes, and internal controls to support business growth.
• Partner with relevant teams to maintain strong standards for data governance, privacy, and regulatory compliance.
• Monitor operational risks and coordinate appropriate improvements and remediation initiatives.
• Stay informed on relevant U.S. regulatory and industry developments and translate them into practical business processes.
• Lead and manage cross-functional U.S. teams across operations, data, sales, customer service, and administration.
• Develop headcount plans and organizational structures aligned with business objectives.
• Support recruiting, onboarding, performance management, and professional development.
• Promote effective collaboration across functions and between U.S. and international teams.
• Build a high-performance, accountable, and collaborative team culture.

3. Business Operations

• Oversee and optimize day-to-day U.S. business operations.
• Coordinate cross-functional resources to support business growth and strategic initiatives.
• Establish operational metrics and performance management processes.
• Identify opportunities to improve efficiency, scalability, and customer experience.
• Support the development and execution of U.S. market strategies.

4. E-Commerce & Channel Operations

• Oversee operational coordination for U.S. e-commerce initiatives.
• Support the development and optimization of local sales channels and strategic accounts.
• Coordinate internal and external resources to support business development and revenue growth.
• Work closely with sales and operations teams to improve execution and customer experience.

5. Customer Experience

• Lead the development and optimization of customer service processes.
• Oversee pre-sales, sales support, and post-sales customer experience.
• Establish service standards and performance metrics.
• Identify opportunities to improve customer satisfaction, retention, and operational efficiency.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, Information Security, Data Privacy, or a related field preferred. Equivalent professional experience will also be considered.
• 7+ years of leadership experience in U.S. business operations, general management, or related functions.
• Proven experience managing cross-functional teams in a technology-driven or fast-growing business environment.
• Strong understanding of U.S. business operations and regulatory requirements, including data privacy and compliance frameworks.
• Experience with e-commerce, channel sales, customer operations, or related business functions is highly preferred.
• Demonstrated ability to build teams, establish operational processes, and drive business results.
• Strong strategic thinking, problem-solving, and organizational skills.
• Excellent communication and stakeholder management skills.
• Experience working across U.S. and international teams is a strong plus.

What We’re Looking For

We are looking for a hands‑on business leader who can combine strategic thinking with strong operational execution.

The successful candidate will be comfortable working across multiple functions, building teams from the ground up, improving operational processes, and supporting the company's continued growth in the U.S. market.