Operation Head

HappyGlobal Service; San Francisco (CA); On-site; USD 180,000 - 280,000; Full time

Job summary

HappyGlobal Service in San Francisco seeks an experienced Head of U.S. Operations to lead the U.S. subsidiary, oversee daily operations, and ensure strict compliance with federal and state regulations, especially data privacy.

This strategic role manages cross-functional teams across data governance, analytics, operations, sales, and customer support. The position drives talent acquisition, performance management, and resource allocation while scaling U.S.

Qualifications

• Education: Bachelor’s degree preferred; equivalent leadership experience will be considered.
• 7+ years of executive leadership experience managing U.S. business operations, cross-functional teams, and tech-driven subsidiaries.
• Proven expertise in U.S. data privacy frameworks, regulatory compliance (CCPA/GDPR), and risk management.
• Demonstrated success in scaling e-commerce operations, channel sales, and customer success in the U.S. market.
• Strong strategic planning, cross-cultural communication, stakeholder management, and problem-solving skills.

Responsibilities

• Lead U.S. Data Privacy & Compliance governance for all U.S. business operations and ensure privacy protections.
• Oversee policy development, risk assessments, audits, and remediation initiatives.
• Provide inspiring leadership and daily management for the U.S. local team across analytics, privacy, administration, sales, and customer service.
• Drive talent acquisition, headcount planning, performance management, and cross-functional resource allocation.
• Direct and scale U.S. local operations (E‑commerce, channel sales, customer service) to achieve corporate milestones.

Skills

Executive leadership

Data privacy governance

Regulatory compliance

Cross-functional leadership

Strategic planning

Stakeholder management

People management

Education

Bachelor’s degree or equivalent

Equivalent leadership experience

Job description

Position Summary

We are seeking an experienced, dynamic, and compliance-driven Head of U.S. Operations to lead our U.S. subsidiary. In this strategic leadership role, you will oversee day-to-day U.S. business operations, lead cross-functional local teams (including data governance, analytics, operations, sales, and customer support), and ensure all local business activities strictly comply with U.S. federal and state regulations, particularly regarding user privacy and data protection.

Key Responsibilities

1. U.S. Data Privacy & Compliance Governance

• Own and oversee local data compliance, privacy governance, and protection standards for all U.S. business operations.
• Establish, implement, and monitor internal policies and operational workflows governing secure user data access, usage, and lifecycle management.
• Ensure all local operations strictly adhere to U.S. privacy regulations (such as CCPA/CPRA). Note: All U.S. user data governance and compliance decisions are independently managed and executed by the U.S. local team.
• Proactively lead regular risk assessments, compliance audits, and remediation initiatives.

2. Local Team Leadership & Management

• Provide inspiring leadership and daily operational management for the U.S. local team, spanning data analytics, privacy governance, administration, sales, and customer service.
• Drive talent acquisition, headcount planning, performance management, professional development, and cross-functional resource allocation to maximize execution and collaboration efficiency.

3. Local Business Operations Management

• Direct, coordinate, and scale U.S. local business operations to achieve strategic corporate milestones, including:
• E-Commerce Operations: Oversee local operational coordination, ensure compliant data access, and provide robust operational support for local e-commerce initiatives.
• Channel Sales: Drive local sales channel expansion, cultivate key strategic account relationships, and coordinate internal/external resources to accelerate business growth and deal closures.
• Customer Service Excellence: Lead comprehensive pre-sales, mid-sales, and post-sales customer support strategies. Continuously optimize service workflows and operational efficiency to elevate customer satisfaction and retention.

Qualifications

1. Education: Bachelor’s degree in Business Administration, Computer Science, Information Security, Data Privacy, or a related field is preferred. Equivalent professional leadership experience in U.S. Operations management will be fully considered in lieu of a formal degree.

2. Extensive executive leadership experience (typically 7+ years) managing U.S. business operations, cross-functional teams, and tech-driven subsidiaries.

3. Proven expertise in U.S. data privacy frameworks, regulatory compliance (CCPA/GDPR), and risk management.

4. Demonstrated success in scaling e-commerce operations, channel sales, and customer success organizations in the U.S. Market.

5. Skills: Exceptional strategic planning, cross-cultural communication, stakeholder management, and problem-solving skills.

HappyGlobal Service and its clients are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. All qualified applicants are encouraged to apply.