Head of Staffing Operations & Workforce Analytics

Star Pediatrics by Abound Health; Mount Holly Township (NJ); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

401(k) plan

Job summary

Star Pediatrics by Abound Health is seeking a Manager, Staffing Operations & Workforce Analytics to join our team in New Jersey. The role oversees the Staffing Coordinator team and focuses on optimizing nurse capacity and improving staffing performance in a hybrid office setting with regular travel between Mount Laurel, Howell, and Saddle Brook.

The ideal candidate is data-driven with experience in workforce planning, capacity management, and analytics, reporting to the VP of Nursing Operations.

Qualifications

• 3+ years of people management experience in the healthcare industry.
• Proven ability to lead teams with measurable performance goals, accountability metrics, and performance improvement initiatives.
• Demonstrated success using data, analytics, forecasting, and operational reporting to drive business decisions and improve outcomes.
• Experience optimizing workforce utilization, reducing service gaps, improving staffing coverage, or increasing operational efficiency.
• Strong analytical and problem-solving skills with the ability to interpret complex operational data and translate findings into actionable solutions.
• Bachelor's degree required.

Responsibilities

• Lead, coach, and develop a team of Staffing Coordinators responsible for matching nurses with patient needs and ensuring continuity of care.
• Drive workforce planning, capacity management, and staffing optimization strategies to maximize nurse utilization and minimize open patient care hours.
• Analyze staffing, workforce, and operational data to identify trends, gaps, risks, and opportunities for improvement.
• Develop forecasting models, dashboards, KPIs, and reporting tools that support data-driven decision-making.
• Partner closely with Nursing Operations, Clinical Leadership, Talent Acquisition, and Operations teams to proactively address workforce supply and patient demand.
• Identify process inefficiencies and lead operational improvement initiatives that increase productivity, scalability, and service delivery performance.
• Establish accountability measures and performance standards for staffing operations.
• Optimize workflows, technology utilization, and workforce management practices to improve overall operational effectiveness.
• Monitor staffing performance metrics and implement action plans to improve coverage, responsiveness, and utilization.
• Support strategic initiatives related to growth, workforce planning, capacity forecasting, and operational excellence.

Skills

People management

Data analytics

Forecasting

KPIs dashboards

Education

Bachelor's degree

Tools

Workforce management systems

Scheduling platforms

CRM systems

Reporting tools

Job description

Star Pediatrics by Abound Health is seeking a Manager, Staffing Operations & Workforce Analytics to join our team in New Jersey. The role oversees the Staffing Coordinator team and focuses on optimizing nurse capacity and improving staffing performance in a hybrid office setting with regular travel between Mount Laurel, Howell, and Saddle Brook.

The ideal candidate is data-driven with experience in workforce planning, capacity management, and analytics, reporting to the VP of Nursing Operations.