Head of Product-Led Growth Design & UX

UNAVAILABLE; San Francisco (CA); Hybrid; USD 244,000 - 391,000; Full time

Benefits offered by this job

RSUs

Company bonus plan

Job summary

DocuSign seeks a Senior Director of Design for the Product-Led Growth (PLG) User Experiences team. You will lead a multidisciplinary group of designers, content strategists, and researchers to craft growth-oriented experiences that convert trials into revenue.

You will partner with PM and Engineering, driving systemic value and scalable design across multiple products and locations. Hybrid work model with in-office and remote collaboration, reporting to the VP of Product-Led Growth & eCommerce.

Qualifications

• 15+ years of UX or product design leadership in SaaS/high-growth environments.
• Experience leading large-scale design organizations through complex digital transformations.
• Experience in e-commerce UX, especially subscriptions and pricing ecosystems.
• Experience managing multi-disciplinary creative teams including product design, content strategy and user research.

Responsibilities

• Develop and communicate long-term product design vision aligned with brand, revenue targets, and company objectives.
• Architect end-to-end growth experiences covering conversion, expansion, retention, onboarding and activation.
• Recruit, mentor and inspire a high-performing UX team and foster collaboration.
• Integrate AI tools into design processes and optimize design systems for quality and timely delivery.
• Lead design reviews to ensure consistency, craft, and execution details across PLG funnels.
• Bridge design, product management and engineering; communicate rationale to executives and ensure feasibility.
• Oversee qualitative and quantitative user research; ensure insights inform iterations and systemic improvements.

Skills

UX Design Leadership

Design leadership SaaS

E-commerce UX

Team management

AI-driven design

Strategic storytelling

User research

Visionary leadership

Tools

AI tools

Job description

DocuSign seeks a Senior Director of Design for the Product-Led Growth (PLG) User Experiences team. You will lead a multidisciplinary group of designers, content strategists, and researchers to craft growth-oriented experiences that convert trials into revenue.

You will partner with PM and Engineering, driving systemic value and scalable design across multiple products and locations. Hybrid work model with in-office and remote collaboration, reporting to the VP of Product-Led Growth & eCommerce.