Head of Mid-Market Outbound Growth

American Express Global Business Travel; Lincoln (NE); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Skills development programs

Inclusion initiatives

Job summary

American Express Global Business Travel is seeking a coaching-first leader to drive the mid-market outbound outreach. You will coach in real time, lead by example on calls, and shape a phone-first culture that turns conversations into real pipeline.

You’ll build the outbound playbook, leverage data, and collaborate across functions to deliver measurable results. The role emphasizes talent development, cross-functional leadership, and a data-informed approach to coaching that elevates team

Qualifications

• Proven coaching-first leadership approach.
• Deep belief in a phone-first outbound model.
• Strong creative instincts for outbound strategy.
• Naturally curious about the business, market, and prospects.
• Comfortable leading by example dialing.
• Data-literate and able to build your own reports.
• High emotional intelligence.
• Proven ability to recruit and retain top mid-market talent.
• Strong cross-functional collaborator.

Responsibilities

• Coaching reps in real time during prospecting blocks.
• Lead from the front by dialing alongside the team.
• Build and embed a phone-first outbound culture.
• Develop outbound strategy and playbooks for mid-market prospects.
• Own culture and team DNA; identify trends and initiatives.
• Use dashboards and data to inform coaching decisions.
• Collaborate with AE Leaders to translate efforts into outcomes.
• Attract, develop, and retain top mid-market SDR talent.

Skills

Coaching leadership

Phone-first outbound

Data-driven decisions

Cross-functional collaboration

Tools

CRM systems

Dashboards

Job description

American Express Global Business Travel is seeking a coaching-first leader to drive the mid-market outbound outreach. You will coach in real time, lead by example on calls, and shape a phone-first culture that turns conversations into real pipeline.

You’ll build the outbound playbook, leverage data, and collaborate across functions to deliver measurable results. The role emphasizes talent development, cross-functional leadership, and a data-informed approach to coaching that elevates team