Head of Mid-Market Outbound Growth

American Express Global Business Travel; Juneau (AK); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform

Inclusion groups

Job summary

American Express Global Business Travel is seeking a coaching-first leader to guide a mid-market sales development team in building powerful outbound conversations that drive pipeline. You’ll coach in real time, lead from the front, and shape the culture with data-informed decisions.

The role emphasizes talent acquisition and cross-functional collaboration, with a strong focus on coaching, strategy, and accountability to achieve ambitious pipeline targets in a dynamic environment.

Qualifications

• Demonstrated coaching-first leadership in sales.
• Belief in a phone-first outbound model for pipeline.
• Creative ideas for outbound messaging and account engagement.
• Natural curiosity about business, market and prospects.

Responsibilities

• Coach reps in real time during prospecting blocks and calls.
• Lead from the front and dial alongside the team to demonstrate best practices.
• Build and embed a phone-first outbound culture and improve engagement.
• Contribute to outbound playbook development and messaging improvements.
• Own culture and team DNA, track drivers of performance and retention.
• Use dashboards and reports to inform coaching and decisions, not replace presence.
• Collaborate with AE Leaders to translate efforts into real business outcomes.
• Attract, develop, and retain top mid-market sales development talent.

Skills

Coaching leadership

Phone-first outbound

Outbound strategy

Curiosity

Phone presence

Data-driven decisions

Emotional intelligence

Talent recruitment

Cross-functional collaboration

Job description

American Express Global Business Travel is seeking a coaching-first leader to guide a mid-market sales development team in building powerful outbound conversations that drive pipeline. You’ll coach in real time, lead from the front, and shape the culture with data-informed decisions.

The role emphasizes talent acquisition and cross-functional collaboration, with a strong focus on coaching, strategy, and accountability to achieve ambitious pipeline targets in a dynamic environment.