Head of Phone-First Enterprise Growth

American Express Company; Chicago (IL); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Health insurance

Flexible benefits tailored to country

Travel perks

Job summary

Amex GBT is building a dynamic mid-market sales development organization focused on coaching in real time and a phone-first outbound culture. You will lead from the front, modeling what great conversations sound like, and drive playbook development for outbound strategies.

The role emphasizes data-informed decisions and cross-functional collaboration with AE Leaders, owning talent acquisition and retention while ensuring your team delivers measurable pipeline results.

Qualifications

• Proven coaching-first leadership approach.
• Strong belief in a phone-first outbound model for real pipeline.
• Data-driven mindset with ability to build and read reports.

Responsibilities

• Lead and coach mid-market sales development reps in real time.
• Model and teach effective outbound conversations from the front lines.
• Develop and refine outbound playbooks and messaging with leadership.
• Collaborate across AE Leaders to translate team efforts into business outcomes.
• Attract, develop, and retain top mid-market SD talent.

Skills

Coaching-first leadership

Phone-first outbound model

Data-literate

Recruit and retain high-performing人才

Cross-functional collaboration

Job description

Amex GBT is building a dynamic mid-market sales development organization focused on coaching in real time and a phone-first outbound culture. You will lead from the front, modeling what great conversations sound like, and drive playbook development for outbound strategies.

The role emphasizes data-informed decisions and cross-functional collaboration with AE Leaders, owning talent acquisition and retention while ensuring your team delivers measurable pipeline results.