Head of Operations – Multi-Site Delivery

ASM Research, An Accenture Federal Services Company

Montpelier (VT)

On-site

USD 71,000 - 154,000

Full time

14 days+

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Job summary

ASM Research, An Accenture Federal Services Company, is seeking an Operations Manager – DDLC Support to lead day-to-day delivery operations across multiple workstreams and locations. You will plan, direct, and coordinate activities, manage cost and schedules, and partner with IT, logistics, security, and other teams to optimize processes and drive improvements.

The role requires a bachelor’s degree and 8+ years of federal or enterprise IT/ops program experience, with PMP/PgMP certification and a

Qualifications

...Bachelor’s degree in Business, Information Technology, Operations Management, or related field, or equivalent experience.
...8+ years of experience planning, directing, coordinating, and managing IT/ops projects/programs with dispersed workforce.
...Experience managing federal contracts or large enterprise programs with budgeting, forecasting, reporting.
...Experience managing subcontractors and vendor relationships, including contract compliance.
...Active PMP or PgMP certification.
...Strong leadership and stakeholder management across IT, logistics, security, and other areas.
...Current secret security clearance and US residence.

Responsibilities

Lead day-to-day operations for DDLC task areas, ensuring services are delivered on time, within budget, and in accordance with contract, quality, and performance standards across multiple places of performance.
Plan, direct, and coordinate project and program activities, including work planning, staffing, task assignments, and resource allocation to meet operational goals and SLAs.
Oversee cost, schedule, and performance baselines for assigned DDLC work, including budgeting, forecasting, reporting, and variance analysis to leadership and the client.
Coordinate closely with IT, logistics, security, facilities, and other enabling teams to ensure infrastructure, tools, and support services are in place for seamless operations and continuous service improvement.
Manage subcontractor performance, including onboarding, scope definition, deliverable tracking, quality oversight, and issue escalation and resolution as needed.
Implement and champion standardized operational processes, documentation, and metrics aligning with CMMI Level 3, Agile, and delivery frameworks.
Monitor operational risks, lead root-cause analysis and corrective actions, and maintain risk, issue, and action logs for leadership and client visibility.
Develop, maintain, and present operational reports and dashboards such as volume, throughput, SLA attainment, quality, and workforce utilization to internal leadership and external stakeholders.
Provide people leadership to a dispersed team, including performance management, coaching, workforce planning, and fostering a culture of accountability and customer focus.
Ensure compliance with corporate policies, information security requirements, and client governance, including audits and reviews.