Head of Operations & Client Delivery

CBRE Group, Inc.; Chantilly (VA); On-site; USD 85,000 - 115,000; Full time

Job summary

CBRE Group, Inc. is seeking an Account Manager to oversee a small to medium-sized team delivering client commitments within CBRE's Global Workplace Solutions.

You will coordinate staff, manage daily activities, recruit and hire, and steer project requirements with sales, while maintaining service levels and building client relationships.

This role emphasizes leadership, accountability, and CBRE's values as part of Operations Management.

Qualifications

• Bachelor's degree preferred with 3–5 years of relevant experience.
• Experience in staffing, training, and performance management.
• Strong leadership and communication skills.
• Ability to guide sensitive information and resolve problems.
• Strong organizational skills and problem solving.

Responsibilities

• Provide formal supervision to employees and conduct performance evaluations.
• Coordinate and manage the team's daily activities and schedules.
• Consult with sales to define project requirements and identify risks.
• Assist with resource coordination for projects and strategic plans.
• Manage sales relationships with small to medium-sized clients.
• Monitor service levels and present findings to senior management.
• Lead cross-functional collaboration and ensure project deliverables.
• Set expectations and manage scope of work with clients and teams.
• Model CBRE RISE values in daily work.
• Identify and resolve day-to-day issues in systems and processes.

Skills

Staff supervision

Coaching & mentoring

Leadership

Staff development

Client relationship management

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

CBRE Group, Inc. is seeking an Account Manager to oversee a small to medium-sized team delivering client commitments within CBRE's Global Workplace Solutions.

You will coordinate staff, manage daily activities, recruit and hire, and steer project requirements with sales, while maintaining service levels and building client relationships.

This role emphasizes leadership, accountability, and CBRE's values as part of Operations Management.