Head of Mobile Tech Services

JLL; Tucker (GA); Hybrid; USD 185,000 - 225,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL seeks a Director of Mobile Technical Services (MTS) North America to lead field operations, profitability, and safety across the U.S. and Canada with accountability for service delivery and client satisfaction.

You’ll report to the Global Head of MTS, guiding regional directors and shaping a best-in-class technical services organization. You will own the P&L, drive pricing strategy and service mix, and champion safety and performance standards across a 1,500+ technician workforce.

Qualifications

• Bachelor’s degree in engineering, Business, Operations Management, Facilities Management, or a related field.
• 10+ years of operational or P&L leadership experience in technical services, field operations, or related hard services environment.
• Demonstrated success owning and managing a P&L—budget accountability, cost management, and profitability improvement.
• Proven track record building and developing operations teams; ability to hire, coach, and advance managers and supervisors.
• Hands-on understanding of technical services operations—mechanical, electrical, plumbing, HVAC, or controls systems.

Responsibilities

• Own accountability for service delivery, staffing levels, technician productivity, and customer satisfaction across U.S. and Canadian operations.
• Lead your Sr. Director (U.S.), Director (Canada), and Operations Support leader; set performance expectations and develop leadership bench.
• Work with regional teams to manage workload allocation, resource deployment, and profit across geographies.
• Conduct regular operations reviews; monitor KPIs around response time, first-call resolution, safety performance.
• Own the P&L—revenue targets, cost management, margin performance, and cash flow across North America.

Skills

P&L management

Operational leadership

Staff coaching

Safety culture

Strategic planning

Communication

Education

Bachelor’s degree in engineering, business, operations management, facilities management, or related field

Job description

JLL seeks a Director of Mobile Technical Services (MTS) North America to lead field operations, profitability, and safety across the U.S. and Canada with accountability for service delivery and client satisfaction.

You’ll report to the Global Head of MTS, guiding regional directors and shaping a best-in-class technical services organization. You will own the P&L, drive pricing strategy and service mix, and champion safety and performance standards across a 1,500+ technician workforce.