Hybrid Director, Mobile Technical Services

US AMR-Jones Lang LaSalle Americas, Inc.; Chicago (IL); Hybrid; USD 185,000 - 225,000; Full time

Benefits offered by this job

401(k) plan with matching company ►

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay

Job summary

Jones Lang LaSalle (JLL) in Chicago, IL, is seeking a Director of Mobile Technical Services (Hybrid) to lead regional operations across the U.S. and Canada.

You’ll drive service delivery excellence, profitability, and safety culture while managing a large team of technicians and staff. The role requires 10+ years in operational or P&L leadership within technical services, a strong safety mindset, and proven ability to coach leaders.

Qualifications

• Bachelor’s degree in engineering, Business, Operations Management, Facilities Management, or a related field.
• 10+ years of operational or P&L leadership experience in technical services, field operations, or related hard services environment.
• Demonstrated success owning and managing a P&L - budget accountability, cost management, and profitability improvement.
• Proven track record building and developing operations teams; ability to hire, coach, and advance managers and supervisors.
• Hands-on understanding of technical services operations - mechanical, electrical, plumbing, HVAC, or controls systems sufficient to credibly lead technical teams and engage with clients.
• Strong safety mindset and demonstrated commitment to safety culture and compliance.
• Excellent communication and leadership presence; comfortable engaging with field teams, regional leadership, and enterprise clients.
• Analytical and business-minded; ability to translate operational data into action and make sound commercial decisions.
• Travel 25%

Responsibilities

• Own accountability for service delivery, staffing levels, technician productivity, and customer satisfaction across U.S. and Canadian operations
• Lead your Sr. Director (U.S.), Director (Canada), and Operations Support leader; set performance expectations, provide coaching and feedback, and develop your leadership bench
• Work with regional teams to manage workload allocation, resource deployment, and skill mix to balance demand and profitability across geographies
• Conduct regular operations reviews; monitor KPIs around response time, first-call resolution, technician utilization, customer retention, and safety performance
• Make decisions on operational model adjustments - staffing strategy, subcontract vs. in-house service delivery, and capability investment
• Build relationships across peer organizations within JLL to align strategy and solve operational challenges

Skills

P&L management

Operational leadership

Safety compliance

Client relationship

Strategic planning

People development

Travel readiness

Education

Bachelor’s degree in engineering, Business, Operations Management, Facilities Management, or related field

Job description

Jones Lang LaSalle (JLL) in Chicago, IL, is seeking a Director of Mobile Technical Services (Hybrid) to lead regional operations across the U.S. and Canada.

You’ll drive service delivery excellence, profitability, and safety culture while managing a large team of technicians and staff. The role requires 10+ years in operational or P&L leadership within technical services, a strong safety mindset, and proven ability to coach leaders.