North America Mobile Technical Services Director

Jones Lang LaSalle Incorporated; Northern (KY); Hybrid; USD 185,000 - 225,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle (JLL) in the United States seeks a Director of Mobile Technical Services (MTS) North America to lead field operations, profitability, and safety across a $350M platform with 1,500+ technicians. You will own service delivery, financial performance, and client satisfaction from the U.S.

to Canada, reporting to the Global Head of MTS. You will drive strategic and on-the-ground decisions, build leadership bench, and ensure safety, compliance, and operational excellence across

Qualifications

• Bachelor’s degree required in engineering, business, operations management, facilities management, or related field.
• 10+ years of operational or P&L leadership experience in technical services, field operations, or related hard services environment.
• Proven track record owning and managing a P&L—budget accountability, cost management, and profitability improvement.
• Demonstrated success building and developing operations teams; ability to hire, coach, and advance managers and supervisors.
• Hands-on understanding of technical services operations—mechanical, electrical, plumbing, HVAC, or controls systems.
• Strong safety mindset and demonstrated commitment to safety culture and compliance.
• Excellent communication and leadership presence; comfortable engaging with field teams, regional leadership, and enterprise clients.
• Travel 25%.

Responsibilities

• Own accountability for service delivery, staffing levels, technician productivity, and customer satisfaction across all U.S. and Canadian operations.
• Lead Sr. Director (U.S.), Director (Canada), and Operations Support leader; set performance expectations and develop leadership bench.
• Manage workload allocation, resource deployment, and skill mix to balance demand and profitability across geographies.
• Monitor KPIs around response time, first-call resolution, technician utilization, customer retention, and safety performance.
• Make decisions on staffing model, subcontract vs. in-house service delivery, and capability investment.
• Develop profitability strategies through pricing adjustments, service mix optimization, labor productivity, and operational efficiency.
• Oversee capital allocation for tools, vehicles, and technology investments to drive productivity and safety.
• Support business development with pricing strategy and feasibility for new or expanded service delivery.
• Drive client satisfaction and account management through SLAs and on-time performance.

Skills

P&L ownership

Leadership

Operational leadership

Safety culture

Analytical thinking

Communication

Travel 25%

Education

Bachelor’s degree in engineering, Business, Operations Management, Facilities Management, or related field

Job description

Jones Lang LaSalle (JLL) in the United States seeks a Director of Mobile Technical Services (MTS) North America to lead field operations, profitability, and safety across a $350M platform with 1,500+ technicians. You will own service delivery, financial performance, and client satisfaction from the U.S.

to Canada, reporting to the Global Head of MTS. You will drive strategic and on-the-ground decisions, build leadership bench, and ensure safety, compliance, and operational excellence across