Remote MTS Service Delivery Director — Strategy & P&L

Jones Lang LaSalle Incorporated; Tennessee; Hybrid; USD 185,000 - 230,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) seeks an Account Leader for MTS Service to drive end-to-end service delivery, profitability, and client satisfaction for a multi-location account. You will lead the MTS team, set staffing, SLA, and PM strategy while partnering with the client and the JLL Account Manager.

Required: Bachelor's in Engineering, Business, Operations Management or related field, 5+ years in field leadership or account management, strong safety and analytics mindset, and excellent

Qualifications

• Bachelor's degree required; related fields accepted.
• 5+ years leading or managing multi-location accounts.
• Technical services/Facilities management background preferred.
• Strong safety, analytical, and communication skills.

Responsibilities

• Own the MTS service delivery, SLA performance, and KPI reporting.
• Lead the MTS account team and align with client strategy.
• Develop PM strategy, capability roadmaps, and staffing plans.
• Monitor profitability, budget, and cost efficiency.
• Drive quality audits, client satisfaction, and issue resolution.

Skills

Account leadership

Client management

Safety mindset

Analytical thinking

Communication

Team development

Strategic planning

Education

Bachelor's degree in Engineering, Business, Operations Management, Facilities Management or related field

Tools

Microsoft Office Suite

Job description

Jones Lang LaSalle Incorporated (JLL) seeks an Account Leader for MTS Service to drive end-to-end service delivery, profitability, and client satisfaction for a multi-location account. You will lead the MTS team, set staffing, SLA, and PM strategy while partnering with the client and the JLL Account Manager.

Required: Bachelor's in Engineering, Business, Operations Management or related field, 5+ years in field leadership or account management, strong safety and analytics mindset, and excellent