Regional MTS Service Delivery Leader (Remote)

JLL; Atlanta (GA); Remote; USD 133,000 - 165,000; Full time

Benefits offered by this job

401(k) plan with company matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Job summary

JLL is seeking an MTS Service Delivery Manager to lead regional operations for a dedicated client account, ensuring day-to-day service delivery, KPI performance, staffing optimization, and safety standards. You will serve as the primary operational contact for facility managers and coordinate with Operations Managers to drive reliable results.

This role blends strategic planning with hands-on execution, requiring strong client relationships, disciplined governance, and a focus on cost, quality

Qualifications

• Bachelor's degree required in a related field.
• 4+ years of field operations or service delivery experience.
• Experience managing multi-location operations.
• Strong coordination and collaboration across teams.
• Ability to interpret KPI and financial data.

Responsibilities

• Build and maintain relationships with client facility managers.
• Monitor SLA performance and KPI execution.
• Plan staffing and scheduling for regional locations.
• Conduct regular quality audits and drive corrective action.
• Collaborate with Operations Managers and Account Leader.

Skills

Leadership

Client relations

KPI analysis

Cross-functional teamwork

Problem solving

Education

Bachelor's degree in Engineering, Business, Operations Management, or related field

Tools

Microsoft Office Suite

Corrigo

Excel

Job description

JLL is seeking an MTS Service Delivery Manager to lead regional operations for a dedicated client account, ensuring day-to-day service delivery, KPI performance, staffing optimization, and safety standards. You will serve as the primary operational contact for facility managers and coordinate with Operations Managers to drive reliable results.

This role blends strategic planning with hands-on execution, requiring strong client relationships, disciplined governance, and a focus on cost, quality