Remote Regional MTS Service Delivery Lead

JLL; Tampa (FL); On-site; USD 133,000 - 165,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Early access to earned wages

Job summary

JLL is seeking an MTS Service Delivery Manager to oversee regional execution for a dedicated client account. This role involves developing client relationships, ensuring quality service delivery, and managing staffing and operational planning.

You'll be the main point of contact for facility managers, guiding them through operational challenges. Your experience in technical services and strong communication skills will be essential in maintaining client satisfaction and driving performance

Qualifications

• 4+ years of field operations, service delivery, or account management experience in technical services.
• Proven ability to coordinate across teams; strong influencing and collaboration skills.
• Hands-on understanding of mechanical, electrical, plumbing systems, and HVAC.

Responsibilities

• Build and maintain relationships with client facility managers.
• Monitor SLA performance and KPI execution across your region.
• Conduct regular quality audits at client facilities to meet service standards.

Skills

Client relationship management

Operational accountability

Staffing optimization

Quality assurance

Communication skills

Analytical skills

Education

Bachelor's degree in Engineering, Business, Operations Management or related field

Tools

Microsoft Office Suite

Operations management systems

Job description

JLL is seeking an MTS Service Delivery Manager to oversee regional execution for a dedicated client account. This role involves developing client relationships, ensuring quality service delivery, and managing staffing and operational planning.

You'll be the main point of contact for facility managers, guiding them through operational challenges. Your experience in technical services and strong communication skills will be essential in maintaining client satisfaction and driving performance